Strategic Renewal Specialist

PTC; Sacramento (CA); Sur place; USD 75 000 - 98 000; Plein temps

Avantages offerts par ce poste

ESPP program

Equity programs

Medical, dental and vision insurance

Paid time off

Tuition reimbursement

401(k) employer match

Flexible spending accounts

Life insurance

Disability coverage

Commuter subsidy

Résumé du poste

PTC is seeking a Renewals Specialist to manage the full renewal lifecycle for our subscription customers in the United States. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely, accurate renewals and revenue retention.

In a fast-paced environment, you will balance customer advocacy with operational precision, maintain CRM data, and identify opportunities through contract reviews and renewals across assigned accounts.

Qualifications

• 1–2 years in contract renewals, customer success, or inside sales
• Experience with Salesforce and Salesforce CPQ
• Strong time management and prioritization

Responsabilités

• Lead initial renewal contract negotiations with customers and escalate when appropriate
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
• Ensure renewals are completed prior to their expiration date
• Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed
• Deliver excellent customer service throughout the renewal lifecycle
• Communicate customer feedback to the appropriate internal teams
• Identify strategic opportunities through contract review and collaboration with Sales

Connaissances

Time management

Pricing concepts

Customer service

Collaboration

Attention to detail

Independence

Multitasking

Analytical thinking

Problem solving

Policy communication

Outils

Salesforce

Salesforce CPQ

Description du poste

PTC is seeking a Renewals Specialist to manage the full renewal lifecycle for our subscription customers in the United States. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely, accurate renewals and revenue retention.

In a fast-paced environment, you will balance customer advocacy with operational precision, maintain CRM data, and identify opportunities through contract reviews and renewals across assigned accounts.