Renewal Sales Representative

PTC; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

PTC is seeking a Renewal Contract Specialist to partner with Sales, Legal, Deal Desk, and Finance, leading initial renewal negotiations and processing license audits for customers.

You will ensure timely responses, manage renewal quotes in Salesforce and Salesforce CPQ, maintain data integrity, and identify strategic opportunities to optimize the renewal lifecycle while upholding PTC’s Code of Conduct.

Qualifications

• Lead initial renewal contract negotiations with customers and escalate when appropriate.
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise.
• Communicate customer feedback to the appropriate internal teams.
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.

Responsibilities

• Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed.
• Lead initial renewal contract negotiations with customers and escalate when appropriate.
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise.
• Ensure prompt and accurate responses to inbound customer requests and internal communications.
• Deliver excellent customer service throughout the renewal lifecycle.
• Ensure all renewals are completed prior to their expiration date.
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management.
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.
• Communicate customer feedback to the appropriate internal teams.
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts.
• Identify strategic opportunities through contract review and collaboration with Sales.
• Communicate company policies and any limitations that may impact customer requests.
• Recommend alternative subscription options when customer requests cannot be met.
• Follow PTC’s Code of Conduct.

Skills

Renewal negotiations

CRM Salesforce

Cross-functional collaboration

Forecasting

Customer service

Tools

Salesforce CPQ

Salesforce

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success.

What You Will Do

• Partner cross-functionally with Sales, Legal, Deal Desk, and Finance as needed
• Lead initial renewal contract negotiations with customers and escalat when appropriate
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
• Ensure prompt and accurate responses to inbound customer requests and internal communications
• Deliver excellent customer service throughout the renewal lifecycle
• Ensure all renewals are completed prior to their expiration date
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
• Communicate customer feedback to the appropriate internal teams
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
• Identify strategic opportunities through contract review and collaboration with Sales
• Communicate company policies and any limitations that may impact customer requests
• Recommend alternative subscription options when customer requests cannot be met
• Follow PTC’s Code of Conduct

This position is not eligible for employment-based immigration sponsorship.

Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC.

At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are.

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PTC is a global software company powering how products are designed, built, serviced, and operated across industries like Aerospace & Defense, Industrial, Automotive, MedTech, Electronics, and High Tech. We are bold thinkers who collaborate as one team to deliver meaningful customer outcomes. Grounded in our values-Customers Matter, PTC for All, Team PTC, Purposeful Innovation, and Be Bold, we’re shaping a smarter, more sustainable, connected future.