Renewals & Revenue Retention Specialist

Professional Transportation Consulting, Inc.; Northern (KY); Hybrid; USD 75,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) contributions

Job summary

Professional Transportation Consulting, Inc. is seeking a Renewals Specialist to manage full renewal lifecycle for subscription customers. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely renewals, accurate responses, and customer satisfaction.

This role requires strong organization, attention to detail, and collaboration across teams. The position offers growth in a fast-paced environment with a focus on revenue retention and strategic renewal

Qualifications

• 1–2 years of contract renewals, customer success, or inside sales experience.
• Experience with Salesforce and Salesforce CPQ is preferred.
• Strong time management and organizational skills.

Responsibilities

• Lead renewal negotiations with customers and escalate when needed.
• Manage renewal quotes and orders with priority and accuracy.
• Maintain CRM data integrity in Salesforce and CPQ.
• Coordinate with Sales, Legal, Deal Desk, and Finance.
• Provide excellent customer service throughout the renewal lifecycle.

Skills

Salesforce

Salesforce CPQ

Time management

Customer service

Collaboration

Attention to detail

Multitasking

Communication

Job description

Professional Transportation Consulting, Inc. is seeking a Renewals Specialist to manage full renewal lifecycle for subscription customers. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely renewals, accurate responses, and customer satisfaction.

This role requires strong organization, attention to detail, and collaboration across teams. The position offers growth in a fast-paced environment with a focus on revenue retention and strategic renewal