Renewals Architect: Drive Revenue & Retention

Professional Transportation Consulting, Inc.; California (MO); On-site; USD 75,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision coverage

Paid time off

Tuition reimbursement

401(k) with company match

Commuter subsidy

Life insurance

Disability coverage

Job summary

PTC is seeking a highly organized Renewals Specialist to manage the full renewal lifecycle for our subscription customers. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely and accurate renewals, while identifying renewal opportunities and protecting revenue retention.

This role emphasizes customer advocacy with operational precision in a fast-paced environment. The ideal candidate has 1–2 years in renewals or related roles and experience with

Qualifications

• 1–2 years of contract renewals, customer success, or inside sales experience.
• Experience with Salesforce and Salesforce CPQ.

Responsibilities

• Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed.
• Lead initial renewal contract negotiations with customers and elevate when appropriate.
• Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise.
• Ensure prompt and accurate responses to inbound customer requests and internal communications.
• Deliver excellent customer service throughout the renewal lifecycle.
• Ensure all renewals are completed prior to their expiration date.
• Manage a pipeline of renewal quotes and orders with strong prioritization and time management.
• Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking.
• Communicate customer feedback to the appropriate internal teams.
• Process monthly renewals for assigned Arena customers and submit to the correct customer contacts.
• Identify strategic opportunities through contract review and collaboration with Sales.
• Communicate company policies and any limitations that may impact customer requests.
• Recommend alternative subscription options when customer requests cannot be met.
• Follow PTC’s Code of Conduct.

Skills

Time management

Customer service mindset

Cross-functional collaboration

Attention to detail

Communication skills

Independent work

Analytical thinking

Tools

Salesforce

Salesforce CPQ

Job description

PTC is seeking a highly organized Renewals Specialist to manage the full renewal lifecycle for our subscription customers. You will partner with Sales, Legal, Deal Desk, Finance, and Customer Success to ensure timely and accurate renewals, while identifying renewal opportunities and protecting revenue retention.

This role emphasizes customer advocacy with operational precision in a fast-paced environment. The ideal candidate has 1–2 years in renewals or related roles and experience with