Strategic Renewal Manager: Growth & Retention

SHI International Corp.; Bethlehem (Northampton County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Vision & dental benefits

401K plan

Flexible spending

Job summary

SHI International Corp. is seeking a Renewal Solutions Manager to drive retention and growth across a broad portfolio of manufacturers and programs.

You will proactively manage renewal opportunities, enable sales teams, and deliver strategic renewal guidance to maximize revenue. You will partner with Sales, Partner Operations, and external vendors to ensure renewals are handled efficiently, accurately, and proactively, while focusing on profitability and renewal-related opportunities across the

Qualifications

• Bachelor’s degree required.
• 1–3 years of experience in sales support, renewals, operations, or related function.
• Strong organizational, problem-solving, and communication skills.

Responsibilities

• Serve as the primary operational renewal resource for assigned sales teams and territories.
• Act as a subject matter expert on renewal programs, processes, tools, and partner requirements.
• Manage renewal opportunities throughout the renewal lifecycle with accurate status tracking.
• Develop and maintain a renewal pipeline using internal tools and reporting.
• Conduct renewal planning sessions with sales teams to align on opportunities and risks.
• Provide guidance on pricing programs, incumbency protections, and renewal margin strategies.
• Identify upsell, cross-sell, and contract consolidation opportunities within renewals.
• Create renewal quotes in accordance with processes and partner requirements.
• Maintain accurate data and provide visibility into pipeline health and customer engagement.
• Collaborate with internal stakeholders to improve renewal outcomes and support process improvements.

Skills

Renewal management

CRM platforms

Excel

Analytical thinking

Communication

Time management

Strategic thinking

Cross-functional collaboration

Presenting

Education

Bachelor's Degree

Tools

CRM software

Renewal management tools

Microsoft Office

Job description

SHI International Corp. is seeking a Renewal Solutions Manager to drive retention and growth across a broad portfolio of manufacturers and programs.

You will proactively manage renewal opportunities, enable sales teams, and deliver strategic renewal guidance to maximize revenue. You will partner with Sales, Partner Operations, and external vendors to ensure renewals are handled efficiently, accurately, and proactively, while focusing on profitability and renewal-related opportunities across the