Renewal Strategy Lead

SHI International Corp.; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

SHI International Corp. is seeking a Renewal Solutions Manager to support the retention of SHI’s renewal business by proactively managing renewal opportunities and enabling sales teams.

You will partner with Sales, Partner Operations, and vendors to ensure renewals are managed accurately, efficiently, and with a focus on profitability and customer outcomes across a broad portfolio of programs. With 1–3 years in renewals or sales support, you will maintain renewal pipelines, provide strategic

Qualifications

• Bachelor’s degree completed.
• 1–3 years in sales support, renewals, operations, or related roles.
• Ability to travel up to 10%.
• Strong organizational and problem-solving skills.
• Ability to support multiple priorities and stakeholders.

Responsibilities

• Serve as the primary operational renewal resource for assigned sales teams and territories.
• Act as a subject matter expert on renewal programs, processes, tools, and partner requirements.
• Manage renewal opportunities throughout the renewal lifecycle with accurate status tracking.
• Develop and maintain a renewal pipeline using internal renewal management and reporting tools.
• Conduct strategic business reviews and renewal planning sessions with sales teams.
• Provide guidance on pricing programs, incumbency protections, renewal registration, and margin optimization.
• Identify upsell, cross-sell, and contract consolidation opportunities within the renewal customer base.
• Create customer-facing and internal renewal quotes per established processes and partner requirements.
• Maintain accurate opportunity data and visibility into pipeline health and engagement.
• Create and maintain internal documentation and knowledge resources.
• Collaborate with internal stakeholders and external partners to improve renewal outcomes.
• Support process improvements and automation to increase efficiency.
• Maintain high standards of operational excellence, accountability, and customer service.

Skills

Analytical thinking

Communication

Time management

Prioritization

Teamwork

Problem solving

Initiative

Adaptability

Education

Bachelor’s Degree

Tools

CRM platforms

Renewal management tools

Reporting systems

Microsoft Excel

Job description

SHI International Corp. is seeking a Renewal Solutions Manager to support the retention of SHI’s renewal business by proactively managing renewal opportunities and enabling sales teams.

You will partner with Sales, Partner Operations, and vendors to ensure renewals are managed accurately, efficiently, and with a focus on profitability and customer outcomes across a broad portfolio of programs. With 1–3 years in renewals or sales support, you will maintain renewal pipelines, provide strategic