Renewal Growth Manager

SHI; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

SHI International Corp. is seeking a Renewal Solutions Manager in Austin, TX to drive retention across a broad portfolio by proactively guiding renewal opportunities and enabling the sales team. You will manage renewal pipelines, offer program guidance, and work with partners to increase profitability.

In this role, you will analyze renewal data, identify growth opportunities, and create quotes that align with partner requirements while maintaining data accuracy and scalable processes.

Qualifications

• Bachelor’s degree required.
• 1-3 years of experience in sales support, renewals, operations, account management, customer success, or related function.

Responsibilities

• Serve as the primary operational renewal resource for assigned sales teams and territories.
• Manage renewal opportunities throughout the renewal lifecycle, ensuring accurate status tracking and timely progression.
• Develop and maintain a renewal pipeline using internal renewal management and reporting tools.
• Conduct strategic business reviews and renewal planning sessions with sales teams to align on upcoming opportunities and risks.
• Provide guidance on pricing programs, incumbency protections, renewal registration opportunities, and margin optimization strategies.
• Identify upsell, cross-sell, and contract consolidation opportunities within the renewal customer base.
• Create customer-facing and internal renewal quotes in accordance with established processes and partner requirements.
• Maintain accurate opportunity data and provide visibility into pipeline health, renewal status, and customer engagement activity.
• Create and maintain internal documentation and knowledge resources.
• Collaborate with internal stakeholders and external partners to improve renewal outcomes.
• Support process improvement initiatives and automation efforts that increase operational efficiency and scalability.
• Maintain a high standard of operational excellence, accountability, and customer service while supporting the SHI sales organization.

Skills

Microsoft Office

CRM platforms

Renewal management tools

Reporting systems

Data analysis

Stakeholder management

Portfolio management

Education

Bachelor’s Degree

Tools

Excel

Outlook

PowerPoint

Teams

Job description

SHI International Corp. is seeking a Renewal Solutions Manager in Austin, TX to drive retention across a broad portfolio by proactively guiding renewal opportunities and enabling the sales team. You will manage renewal pipelines, offer program guidance, and work with partners to increase profitability.

In this role, you will analyze renewal data, identify growth opportunities, and create quotes that align with partner requirements while maintaining data accuracy and scalable processes.