Strategic Remote CS Manager for AI Ecommerce SaaS

Jack & Jill; United States; On-site; USD 90,000 - 125,000; Full time

Job summary

DigitalGenius is seeking a Customer Success Manager to own the post-sales lifecycle for high-growth ecommerce brands across North America. You will manage implementations, drive key performance metrics, and ensure long-term retention for a diverse portfolio.

This remote role enables work from anywhere in North America while supporting a global client roster. Collaborate with Solution Engineers to configure integrations and translate outcomes into business value.

Qualifications

• 2+ years of experience in B2B SaaS client management.
• Experience with CRM, API spaces or related customer-facing tech.
• Ability to communicate complex technical concepts to commercial stakeholders.
• Autonomous, startup-minded approach to managing time across SMB and enterprise accounts.

Responsibilities

• Manage the entire post-sales lifecycle for North American clients, from implementation scoping to renewals and growth.
• Conduct product performance reporting and business-value analyses to ensure KPI achievement and referenceability.
• Collaborate with Solution Engineers to configure integrations and improve AI solutions based on feedback.

Skills

B2B SaaS client management

Technical communication

Startup time management

Tools

Salesforce

Zendesk

Freshdesk

Job description

DigitalGenius is seeking a Customer Success Manager to own the post-sales lifecycle for high-growth ecommerce brands across North America. You will manage implementations, drive key performance metrics, and ensure long-term retention for a diverse portfolio.

This remote role enables work from anywhere in North America while supporting a global client roster. Collaborate with Solution Engineers to configure integrations and translate outcomes into business value.