Strategic Relationship Manager for CIO & IT Leaders

XCUTIVES INC.; Toledo (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Annual incentive

Medical coverage

Dental & Vision

Disability insurance

Pet insurance

Commuter benefits

Training reimbursement

Vacation & holidays

401K plan

Student loan refinancing

Job summary

XCUTIVES INC. is seeking a dedicated Relationship Manager to lead the Toledo area accounts, building trusted advisor relationships with CIOs, VPs IT, and business owners. The role focuses on driving value, aligning technology roadmaps with client goals, and delivering measurable business outcomes.

You will coordinate cross-functional initiatives, manage governance and KPI tracking, and pursue opportunities for AI and automation to enhance performance and growth.

Responsibilities

• Act as primary relationship manager between clients leadership for the Toledo area accounts.
• Develop trusted-advisor relationships with CIO, VP IT, business process owners, and key stakeholders.
• Drive customer satisfaction, business value realization, and account growth through proactive engagement.
• Identify business opportunities, transformation initiatives, and innovation themes across the client portfolio.
• Build and maintain account technology roadmaps aligned to client business objectives and client offerings.
• Oversee SAP, AMS, Infrastructure, Manufacturing technologies, Data & Analytics, Cyber Security, Digital, and Automation initiatives as applicable.
• Ensure delivery excellence through governance cadence, executive reviews, QBRs, SLA tracking, and operational KPI management.
• Own revenue growth, pipeline conversion, forecast accuracy, and margin improvement in alignment with account leadership.
• Proactively manage risks, issues, dependencies, escalations, and communications across onsite and offshore stakeholders.
• Champion AI, GenAI, automation, self-heal, and continuous-improvement opportunities to improve business outcomes.

Job description

XCUTIVES INC. is seeking a dedicated Relationship Manager to lead the Toledo area accounts, building trusted advisor relationships with CIOs, VPs IT, and business owners. The role focuses on driving value, aligning technology roadmaps with client goals, and delivering measurable business outcomes.

You will coordinate cross-functional initiatives, manage governance and KPI tracking, and pursue opportunities for AI and automation to enhance performance and growth.