Strategic Programs & Operations Manager

Citizens Bank; Charlotte (NC); On-site; USD 78,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Business Support Manager to collaborate with the Commercial Banking colleague development program team. The role coordinates programs, manages stakeholder relationships, and drives day-to-day business support activities across Recruiting, onboarding, training, and development initiatives.

The position partners with HR, Talent Acquisition, Technology, Finance, Legal, and Compliance to ensure effective service delivery and continuous process improvement.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• Three or more years in business support, program coordination, or operations.
• Strong organizational and project-management skills.
• Experience coordinating programs, meetings, travel, onboarding, or training.
• Strong stakeholder-management and communication skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, Word, and Teams.

Responsibilities

• Support business strategies and initiatives aligned with priorities and drivers.
• Coordinate activities across recruiting, early-talent, onboarding, training, and dev programs.
• Provide consultative and operational support to leaders and stakeholders.
• Partner across HR, Talent Acquisition, Technology, Finance, Legal, and Compliance.
• Oversee program operations, schedules, resources, reporting, communications, and deliverables.
• Identify risks, gaps, and inefficiencies; develop improvement solutions.
• Use reporting and stakeholder feedback to support decisions and continuous improvement.
• Prepare leadership updates, presentations, and recommendations.

Skills

Project management

Stakeholder management

Communication skills

Problem solving

Process improvement

Independence

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Outlook

Excel

PowerPoint

Word

Teams

Job description

Citizens Bank is seeking a Business Support Manager to collaborate with the Commercial Banking colleague development program team. The role coordinates programs, manages stakeholder relationships, and drives day-to-day business support activities across Recruiting, onboarding, training, and development initiatives.

The position partners with HR, Talent Acquisition, Technology, Finance, Legal, and Compliance to ensure effective service delivery and continuous process improvement.