Strategic Programs & Operations Lead

RiseMe; Charlotte (NC); On-site; USD 78,000 - 110,000; Full time

Job summary

Citizens is seeking a Business Support Manager to drive strategic and operational initiatives within the Commercial Banking colleague development program management team. The role coordinates programs, manages stakeholder relationships, and supports day-to-day business activities across recruiting, onboarding, training, and employee development.

You will partner across HR, Talent Acquisition, Technology, Finance, Legal, and Compliance to ensure effective delivery, identify risks, and implement

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
• Three or more years of business support, program coordination, or operations experience.
• Strong organizational and project-management skills with the ability to manage multiple priorities and deadlines.
• Demonstrated experience coordinating programs, meetings, events, travel, onboarding, or training activities.
• Strong stakeholder-management skills and the ability to work effectively with senior leaders, employees, vendors, and cross-functional partners.
• Excellent written and verbal communication skills, with strong attention to detail.
• Demonstrated problem-solving skills and a solution-oriented approach.
• Experience improving processes, workflows, systems, or service delivery.
• Ability to work independently, exercise sound judgment, and handle sensitive information appropriately.

Responsibilities

• Support business strategies and initiatives aligned with organizational priorities, program objectives, and key business drivers.
• Coordinate business support activities across recruiting, early-talent, onboarding, training, and employee development programs.
• Provide consultative and operational support to business leaders and stakeholders, helping clarify needs, manage priorities, and resolve execution challenges.
• Partner across Human Resources, Talent Acquisition, Technology, Finance, Legal, Compliance, and other functions to support effective program and service delivery.
• Oversee program operations, schedules, resources, reporting, communications, and stakeholder deliverables.
• Identify operational risks, service gaps, and process inefficiencies, and develop solutions that improve business outcomes.
• Use reporting, analysis, and stakeholder feedback to support decision-making and continuous improvement.
• Prepare leadership updates, presentations, and recommendations in support of strategic and operational initiatives.

Skills

Project management

Stakeholder management

Communication

Problem solving

Process improvement

Education

Bachelor’s degree preferred

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Teams

Job description

Citizens is seeking a Business Support Manager to drive strategic and operational initiatives within the Commercial Banking colleague development program management team. The role coordinates programs, manages stakeholder relationships, and supports day-to-day business activities across recruiting, onboarding, training, and employee development.

You will partner across HR, Talent Acquisition, Technology, Finance, Legal, and Compliance to ensure effective delivery, identify risks, and implement