Program Operations & Business Support Manager

Citizens Financial; Charlotte (NC); On-site; USD 78,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Maternity/Paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Financial seeks a Business Support Manager to coordinate programs and drive day-to-day business support within the Commercial Banking colleague development program team.

You will partner across HR, Talent Acquisition, Technology, Finance and Legal to support recruiting, onboarding, training, and employee development while driving process improvements and reporting. Hours: 40/week, Monday–Friday, with a salary range of $78,000 to $110,000 plus discretionary bonus.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Three or more years in business support, program coordination, or operations.
• Strong organizational and project-management skills with ability to manage multiple priorities and deadlines.
• Experience coordinating programs, meetings, events, travel, onboarding, or training activities.
• Strong stakeholder-management and ability to work with senior leaders, employees, vendors, and cross-functional partners.
• Excellent written and verbal communication with strong attention to detail.
• Demonstrated problem-solving and solution-oriented approach.
• Experience improving processes, workflows, systems, or service delivery.
• Ability to work independently and handle sensitive information.

Responsibilities

• Support business strategies and initiatives aligned with priorities and program objectives.
• Coordinate business support activities across recruiting, early-talent, onboarding, training, and employee development.
• Provide consultative and operational support to leaders and stakeholders to clarify needs and manage priorities.
• Partner with HR, Talent Acquisition, Technology, Finance, Legal, Compliance and others to support service delivery.
• Oversee program operations, schedules, resources, reporting, communications and deliverables.
• Identify risks, gaps and inefficiencies; develop solutions to improve outcomes.
• Use reporting, analysis and feedback to support decisions and improvement.
• Prepare leadership updates, presentations and recommendations for strategic initiatives.

Skills

Stakeholder management

Project management

Communication

Problem solving

Organizational skills

Process improvement

Independence

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Teams

Job description

Citizens Financial seeks a Business Support Manager to coordinate programs and drive day-to-day business support within the Commercial Banking colleague development program team.

You will partner across HR, Talent Acquisition, Technology, Finance and Legal to support recruiting, onboarding, training, and employee development while driving process improvements and reporting. Hours: 40/week, Monday–Friday, with a salary range of $78,000 to $110,000 plus discretionary bonus.