Business Support Manager - Commercial Banking Colleague Development

Citizens Financial; Charlotte (NC); On-site; USD 78,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Maternity/Paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Financial seeks a Business Support Manager to coordinate programs and drive day-to-day business support within the Commercial Banking colleague development program team.

You will partner across HR, Talent Acquisition, Technology, Finance and Legal to support recruiting, onboarding, training, and employee development while driving process improvements and reporting. Hours: 40/week, Monday–Friday, with a salary range of $78,000 to $110,000 plus discretionary bonus.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• Three or more years in business support, program coordination, or operations.
• Strong organizational and project-management skills with ability to manage multiple priorities and deadlines.
• Experience coordinating programs, meetings, events, travel, onboarding, or training activities.
• Strong stakeholder-management and ability to work with senior leaders, employees, vendors, and cross-functional partners.
• Excellent written and verbal communication with strong attention to detail.
• Demonstrated problem-solving and solution-oriented approach.
• Experience improving processes, workflows, systems, or service delivery.
• Ability to work independently and handle sensitive information.

Responsibilities

• Support business strategies and initiatives aligned with priorities and program objectives.
• Coordinate business support activities across recruiting, early-talent, onboarding, training, and employee development.
• Provide consultative and operational support to leaders and stakeholders to clarify needs and manage priorities.
• Partner with HR, Talent Acquisition, Technology, Finance, Legal, Compliance and others to support service delivery.
• Oversee program operations, schedules, resources, reporting, communications and deliverables.
• Identify risks, gaps and inefficiencies; develop solutions to improve outcomes.
• Use reporting, analysis and feedback to support decisions and improvement.
• Prepare leadership updates, presentations and recommendations for strategic initiatives.

Skills

Stakeholder management

Project management

Communication

Problem solving

Organizational skills

Process improvement

Independence

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

Microsoft Outlook

Excel

PowerPoint

Word

Teams

Job description

Citizes is seeking a Business Support Manager to work with the Commerical Banking colleague development program management team. The role supports strategic and operational initiatives by coordinating programs, managing stakeholder relationships, and driving day-to-day business support activities. This role partners across multiple functions to ensure effective execution of recruiting, onboarding, training, employee development, and other business programs while contributing to process improvements, reporting, communications, and operational excellence.

Primary responsibilities

• Support business strategies and initiatives aligned with organizational priorities, program objectives, and key business drivers.
• Coordinate business support activities across recruiting, early-talent, onboarding, training, and employee development programs.
• Provide consultative and operational support to business leaders and stakeholders, helping clarify needs, manage priorities, and resolve execution challenges.
• Partner across Human Resources, Talent Acquisition, Technology, Finance, Legal, Compliance, and other functions to support effective program and service delivery.
• Oversee program operations, schedules, resources, reporting, communications, and stakeholder deliverables.
• Identify operational risks, service gaps, and process inefficiencies, and develop solutions that improve business outcomes.
• Use reporting, analysis, and stakeholder feedback to support decision-making and continuous improvement.
• Prepare leadership updates, presentations, and recommendations in support of strategic and operational initiatives.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
• Three or more years of business support, program coordination, or operations experience, with an understanding of key business drivers and the ability to support strategic and operational initiative.
• Strong organizational and project-management skills, with the ability to manage multiple priorities and deadlines.
• Demonstrated experience coordinating programs, meetings, events, travel, onboarding, or training activities.
• Strong stakeholder-management skills and the ability to work effectively with senior leaders, employees, vendors, and cross-functional partners.
• Excellent written and verbal communication skills, with strong attention to detail.
• Demonstrated problem-solving skills and a solution-oriented approach.
• Experience improving processes, workflows, systems, or service delivery.
• Ability to work independently, exercise sound judgment, and handle sensitive information appropriately.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, Word, and Teams.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday to Friday

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Pay Transparency

The salary range for this position is $78,000 to $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, the budget and relevant skills and experience.

• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States.

For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .