Strategic Program Manager - Patient Resources & Compliance

Skill; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

Aquent Studios is seeking a dynamic Program Manager to lead patient resource programs within a healthcare-focused team in the United States. You will coordinate cross-functional efforts with marketing, medical, finance, and operations, ensuring compliant, effective patient resources and timely rollouts.

The role involves managing conferences, materials, translations, and vendor partnerships, with a focus on optimizing patient journeys and access to essential support services.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years project management in a design studio, internal creative department, agency environment, or cross-functional role managing multimedia communications.
• 3+ years in the pharmaceutical industry with familiarity with industry terminology and compliance requirements.
• Proven budgeting/financial tracking for marketing/consumer resources, including forecasting and reconciliation.
• Experience managing inventory systems or resource-approval systems, including tracking quantities and reapproval processes.
• Familiarity with fulfillment and logistics management (ordering, shipping, quality checks).
• Experience coordinating exhibits/events, including global teams and on-site logistics.
• Vendor management experience from selection to onboarding for patient recruitment and print/digital vendors.
• Strong verbal and written communications with stakeholders; proficient with Microsoft Office; Veeva PromoMats/Workfront preferred.
• Knowledge of digital/print production processes and image/data rights.
• Strong organizational skills and ability to manage multiple projects and changing priorities.

Responsibilities

• Collaborate with internal teams and vendors to support presentations and expand patient conference efforts.
• Manage development and maintenance of patient conference resources and measure field utilization and impact.
• Support patient conference planning, scheduling participation, securing space, and coordinating logistics within budget.
• Manage resource approval and inventory systems, track quantities, and ensure compliance.
• Coordinate ordering, fulfillment, and tracking of patient support resources and field training rollout.
• Lead updates and budget management of consumer resources (translations, broadsheets), including forecasting and approvals.
• Coordinate digital/print rollouts for patient materials and timing with vendors and field teams.
• Support patient education resource updates and call guide production and fulfillment.
• Manage relationships with vendors and agencies (recruitment, print/digital, exhibits).
• Lead translation creation and budgeting for patient resources; ensure tracking.
• Track metrics and provide monthly/quarterly reporting to marketing and leadership.
• Work cross-functionally to ensure compliant use of resources and promotional opportunities.

Skills

Project management

Budgeting

Vendor management

Logistics management

Cross-functional collaboration

Microsoft Office

Veeva PromoMats

Workfront PromoPlan

Inventory management

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Veeva PromoMats

Workfront PromoPlan

Job description

Aquent Studios is seeking a dynamic Program Manager to lead patient resource programs within a healthcare-focused team in the United States. You will coordinate cross-functional efforts with marketing, medical, finance, and operations, ensuring compliant, effective patient resources and timely rollouts.

The role involves managing conferences, materials, translations, and vendor partnerships, with a focus on optimizing patient journeys and access to essential support services.