Patient Experience & Resources Program Manager

Aquent; Phoenixville (Chester County); On-site; USD 110,000 - 150,000; Full time

Job summary

Aquent Studios is partnering with a leading global organization dedicated to advancing healthcare through innovative therapies. We are seeking a driven program manager to influence patient experiences and manage cross-functional initiatives impacting patient journeys.

This role focuses on resource development, education materials, and compliant, scalable patient support programs. You will collaborate with headquarters, field teams, and external vendors to ensure timely, compliant delivery of

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years project management experience in a design studio, internal creative department, agency environment, or cross-functional role.
• 3+ years in the pharmaceutical industry with familiarity with industry terminology and compliance requirements.
• Experience with budgeting, forecasting, allocations, and reconciliation.
• Experience managing inventory/resource-approval systems and fulfillment/logistics.
• Experience coordinating exhibits/events with global teams and vendors.
• Strong written and verbal communications and stakeholder management.
• Familiarity with digital/print production processes, image/data rights, and compliance.

Responsibilities

• Collaborate with headquarters teams, field sales, patients, and vendors to support presentations, patient conferences, and resource utilization.
• Manage development and maintenance of patient conference resources, training, rollout, and measurement.
• Support patient conference planning, coordinate logistics, space, staffing, and compliant execution within budget.
• Oversee resource approvals, inventory tracking, reapproval requests, and alignment with demand and compliance.
• Coordinate patient support resources, ordering, fulfillment, and field training rollout.
• Lead budgeting and ongoing management of consumer resources (broadsheets, translations).
• Lead digital/print rollouts for patient materials with timelines, approvals, and vendor coordination.
• Support education resource updates and call guide production and fulfillment.
• Manage relationships with vendors and agencies (recruitment, print/digital, exhibits).
• Lead translation creation and budgeting for patient resources.

Skills

Cross-functional collaboration

Project management

Budgeting & forecasting

Vendor management

Microsoft Office

Veeva PromoMats

Workfront PromoPlan

Education

Bachelor's degree in related field

Tools

Veeva PromoMats

Workfront PromoPlan

Microsoft Office

Job description

Aquent Studios is partnering with a leading global organization dedicated to advancing healthcare through innovative therapies. We are seeking a driven program manager to influence patient experiences and manage cross-functional initiatives impacting patient journeys.

This role focuses on resource development, education materials, and compliant, scalable patient support programs. You will collaborate with headquarters, field teams, and external vendors to ensure timely, compliant delivery of