Program Manager - Consumer

Aquent; Phoenixville (Chester County); On-site; USD 110,000 - 150,000; Full time

Job summary

Aquent Studios is partnering with a leading global organization dedicated to advancing healthcare through innovative therapies. We are seeking a driven program manager to influence patient experiences and manage cross-functional initiatives impacting patient journeys.

This role focuses on resource development, education materials, and compliant, scalable patient support programs. You will collaborate with headquarters, field teams, and external vendors to ensure timely, compliant delivery of

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 5+ years project management experience in a design studio, internal creative department, agency environment, or cross-functional role.
• 3+ years in the pharmaceutical industry with familiarity with industry terminology and compliance requirements.
• Experience with budgeting, forecasting, allocations, and reconciliation.
• Experience managing inventory/resource-approval systems and fulfillment/logistics.
• Experience coordinating exhibits/events with global teams and vendors.
• Strong written and verbal communications and stakeholder management.
• Familiarity with digital/print production processes, image/data rights, and compliance.

Responsibilities

• Collaborate with headquarters teams, field sales, patients, and vendors to support presentations, patient conferences, and resource utilization.
• Manage development and maintenance of patient conference resources, training, rollout, and measurement.
• Support patient conference planning, coordinate logistics, space, staffing, and compliant execution within budget.
• Oversee resource approvals, inventory tracking, reapproval requests, and alignment with demand and compliance.
• Coordinate patient support resources, ordering, fulfillment, and field training rollout.
• Lead budgeting and ongoing management of consumer resources (broadsheets, translations).
• Lead digital/print rollouts for patient materials with timelines, approvals, and vendor coordination.
• Support education resource updates and call guide production and fulfillment.
• Manage relationships with vendors and agencies (recruitment, print/digital, exhibits).
• Lead translation creation and budgeting for patient resources.

Skills

Cross-functional collaboration

Project management

Budgeting & forecasting

Vendor management

Microsoft Office

Veeva PromoMats

Workfront PromoPlan

Education

Bachelor's degree in related field

Tools

Veeva PromoMats

Workfront PromoPlan

Microsoft Office

Job description

Aquent Studios is partnering with a leading global organization dedicated to improving lives through innovative healthcare solutions. This company is at the forefront of medical advancement, committed to developing and delivering therapies that address some of the world’s most challenging health conditions. Joining this team means contributing to a mission-driven environment where your work directly impacts patient well-being and helps shape the future of healthcare.

Are you a passionate and driven program manager with a knack for creating impactful patient experiences? We are seeking a dynamic individual to step into a pivotal role where you will directly influence how patients and consumers engage with vital health resources. This is an exciting opportunity to lead cross-functional initiatives, manage critical programs, and ensure that patient-facing materials are not only compliant but also highly effective and widely adopted. Your expertise will be instrumental in enhancing patient journeys and expanding access to crucial support, making a tangible difference in countless lives.

What You’ll Do

• Collaborate with headquarters teams, field sales, patients, and external vendors/agencies to support internal meeting presentations, expand patient conference efforts, promote education, and improve field utilization of resources.
• Manage the development and maintenance of patient conference resources: define resource needs, drive the creation or adaptation of materials, coordinate field training and rollout, and measure field utilization and impact.
• Support patient conference planning, working closely with exhibits teams to schedule participation, secure space, align materials and staffing, and coordinate logistics for compliant, seamless execution within budget.
• Manage resource approval and inventory systems, including tracking approved quantities, initiating and tracking reapproval requests, and ensuring resource availability aligns with field demand and compliance requirements.
• Partner with internal teams to prepare patient support resources for internal review; coordinate ordering, fulfillment, and tracking; organize field training and resource rollouts; and maintain inventory and distribution records.
• Lead updates and ongoing budget management of consumer resources (for example, broadsheets, translations), including forecasting, tracking spend against budgets, obtaining approvals, and reconciling expenditures.
• Support resource updates and reviews, and lead digital/print rollouts for patient support materials, coordinating timelines, approvals, vendors, and field dissemination.
• Support patient education resource updates and related materials coordination, including call guide production and fulfillment.
• Manage relationships with vendors and agencies (patient recruitment, exhibits suppliers, print/digital vendors).
• Lead translation creation and sustainability efforts for patient resource materials and ensure translated resources are tracked and budgeted appropriately.
• Track resource metrics and field utilization; provide monthly and quarterly reporting and actionable insights to marketing and consumer leadership to inform resource planning and allocation.
• Work cross-functionally with diverse internal teams (e.g., marketing, medical, legal, finance, operations, communications) and external partners to ensure appropriate use of patient resources and promotional opportunities while maintaining compliance.

What You’ll Bring

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years in the pharmaceutical industry with familiarity with industry terminology and a high-level understanding of industry compliance requirements.
• 5+ years project management experience in a design studio, internal creative department, agency environment, or comparable cross-functional role with demonstrated success managing a broad range of multimedia communications in a fast-paced environment.
• Proven experience in budgeting and financial tracking for marketing/consumer resources, including forecasting, monthly allocations, and reconciliation.
• Experience managing inventory systems or resource-approval systems, including tracking approved quantities, reapproval processes, and inventory reconciliation.
• Demonstrated experience in fulfillment and logistics management (ordering, vendor coordination, shipping, quality checks, reconciliation).
• Experience coordinating exhibits and events, including working with global exhibits teams, securing space, materials alignment, and on-site logistics.
• Vendor management experience, including selection, contracting, performance monitoring, and onboarding (patient recruitment agencies, print/digital vendors, exhibit suppliers).
• Strong verbal and written communications and excellent interpersonal skills; demonstrated ability to work collaboratively with project teams and key stakeholders.
• Proficiency with Microsoft Office; experience with Veeva PromoMats and Workfront PromoPlan preferred.
• General understanding of digital and print production processes, and image/data rights.
• Strong organizational skills, attention to detail, and ability to manage multiple quick-turn projects and changing priorities.

Preferred Qualifications

• Hands-on experience with supply chain/inventory management tools or similar enterprise systems.
• Prior experience working with consumer patient support programs.
• Prior experience managing budgets at the program level and supporting cross-budget allocations across indications.
• Prior experience supporting patient support program (PSP) agency collaborations for call guide production and fulfillment.
• Familiarity with regulatory and compliance approval processes for HCP- and patient-facing materials.