Program Manager - Consumer

Skill; United States; On-site; USD 90,000 - 100,000; Full time

Job summary

Aquent Studios is seeking a dynamic Program Manager to lead patient resource programs within a healthcare-focused team in the United States. You will coordinate cross-functional efforts with marketing, medical, finance, and operations, ensuring compliant, effective patient resources and timely rollouts.

The role involves managing conferences, materials, translations, and vendor partnerships, with a focus on optimizing patient journeys and access to essential support services.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 5+ years project management in a design studio, internal creative department, agency environment, or cross-functional role managing multimedia communications.
• 3+ years in the pharmaceutical industry with familiarity with industry terminology and compliance requirements.
• Proven budgeting/financial tracking for marketing/consumer resources, including forecasting and reconciliation.
• Experience managing inventory systems or resource-approval systems, including tracking quantities and reapproval processes.
• Familiarity with fulfillment and logistics management (ordering, shipping, quality checks).
• Experience coordinating exhibits/events, including global teams and on-site logistics.
• Vendor management experience from selection to onboarding for patient recruitment and print/digital vendors.
• Strong verbal and written communications with stakeholders; proficient with Microsoft Office; Veeva PromoMats/Workfront preferred.
• Knowledge of digital/print production processes and image/data rights.
• Strong organizational skills and ability to manage multiple projects and changing priorities.

Responsibilities

• Collaborate with internal teams and vendors to support presentations and expand patient conference efforts.
• Manage development and maintenance of patient conference resources and measure field utilization and impact.
• Support patient conference planning, scheduling participation, securing space, and coordinating logistics within budget.
• Manage resource approval and inventory systems, track quantities, and ensure compliance.
• Coordinate ordering, fulfillment, and tracking of patient support resources and field training rollout.
• Lead updates and budget management of consumer resources (translations, broadsheets), including forecasting and approvals.
• Coordinate digital/print rollouts for patient materials and timing with vendors and field teams.
• Support patient education resource updates and call guide production and fulfillment.
• Manage relationships with vendors and agencies (recruitment, print/digital, exhibits).
• Lead translation creation and budgeting for patient resources; ensure tracking.
• Track metrics and provide monthly/quarterly reporting to marketing and leadership.
• Work cross-functionally to ensure compliant use of resources and promotional opportunities.

Skills

Project management

Budgeting

Vendor management

Logistics management

Cross-functional collaboration

Microsoft Office

Veeva PromoMats

Workfront PromoPlan

Inventory management

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Veeva PromoMats

Workfront PromoPlan

Job description

Overview

Placement Type:

Temp to Perm

Salary:

$90,000-100,000 Salary

Start Date:

Sep 28, 2026

Aquent Studios is partnering with a leading global organization dedicated to improving lives through innovative healthcare solutions. This company is at the forefront of medical advancement, committed to developing and delivering therapies that address some of the world's most challenging health conditions. Joining this team means contributing to a mission-driven environment where your work directly impacts patient well-being and helps shape the future of healthcare.

Are you ready to make a profound difference in how patients and consumers access vital health resources? We are seeking a dynamic and passionate individual to step into a pivotal role where your expertise will directly influence patient experiences. This is an exciting opportunity to lead cross-functional initiatives, manage critical programs, and ensure that patient-facing materials are not only compliant but also highly effective and widely adopted. You will be instrumental in enhancing patient journeys and expanding access to crucial support, making a tangible difference in countless lives.

What You'll Do

• Collaborate with internal teams, field representatives, patients, and external vendors/agencies to support internal meeting presentations, expand patient conference efforts, promote education, and improve field utilization of resources.
• Manage the development and maintenance of patient conference resources: define resource needs, drive the creation or adaptation of materials, coordinate field training and rollout, and measure field utilization and impact.
• Support patient conference planning, working closely with exhibits teams to schedule participation, secure space, align materials and staffing, and coordinate logistics for compliant, seamless execution within budget.
• Manage resource approval and inventory systems, including tracking approved quantities, initiating and tracking reapproval requests, and ensuring resource availability aligns with field demand and compliance requirements.
• Partner with internal teams to prepare patient support resources for internal review; coordinate ordering, fulfillment, and tracking; organize field training and resource rollouts; and maintain inventory and distribution records.
• Lead updates and ongoing budget management of consumer resources (for example, broadsheets, translations), including forecasting, tracking spend against budgets, obtaining approvals, and reconciling expenditures.
• Support resource updates and reviews, and lead digital/print rollouts for patient support materials, coordinating timelines, approvals, vendors, and field dissemination.
• Support patient education resource updates and related materials coordination, including call guide production and fulfillment.
• Manage relationships with vendors and agencies (patient recruitment, exhibits suppliers, print/digital vendors).
• Lead translation creation and sustainability efforts for patient resource materials and ensure translated resources are tracked and budgeted appropriately.
• Track resource metrics and field utilization; provide monthly and quarterly reporting and actionable insights to marketing and consumer leadership to inform resource planning and allocation.
• Work cross-functionally with diverse internal teams (e.g., marketing, medical, legal, finance, operations, communications) and external partners to ensure appropriate use of patient resources and promotional opportunities while maintaining compliance.

What You'll Bring

Must-Have Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3+ years in the pharmaceutical industry with familiarity with industry terminology and a high-level understanding of industry compliance requirements.
• 5+ years project management experience in a design studio, internal creative department, agency environment, or comparable cross-functional role with demonstrated success managing a broad range of multimedia communications in a fast-paced environment.
• Proven experience in budgeting and financial tracking for marketing/consumer resources, including forecasting, monthly allocations, and reconciliation.
• Experience managing inventory systems or resource-approval systems, including tracking approved quantities, reapproval processes, and inventory reconciliation.
• Demonstrated experience in fulfillment and logistics management (ordering, vendor coordination, shipping, quality checks, reconciliation).
• Experience coordinating exhibits and events, including working with global exhibits teams, securing space, materials alignment, and on-site logistics.
• Vendor management experience, including selection, contracting, performance monitoring, and onboarding (patient recruitment agencies, print/digital vendors, exhibit suppliers).
• Strong verbal and written communications and excellent interpersonal skills; demonstrated ability to work collaboratively with project teams and key stakeholders.
• Proficiency with Microsoft Office; experience with Veeva PromoMats and Workfront PromoPlan preferred.
• General understanding of digital and print production processes, and image/data rights.
• Strong organizational skills, attention to detail, and ability to manage multiple quick-turn projects and changing priorities.

Nice-to-Have Qualifications

• Hands-on experience with supply chain/inventory management tools or similar enterprise systems.
• Prior experience working with consumer patient support programs.
• Prior experience managing budgets at the program level and supporting cross-budget allocations across indications.
• Prior experience supporting patient support program (PSP) agency collaborations for call guide production and fulfillment.
• Familiarity with regulatory and compliance approval processes for HCP- and patient-facing materials.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.