Strategic Program Lead - Patient Solutions

AssistRx; Orlando (FL); On-site; USD 71,000 - 89,000; Full time

Job summary

AssistRx in Orlando, FL seeks a Program Manager, Patient Solutions to drive multiple initiatives from development through production. You will oversee program scope, KPIs, and staff accountability.

The role emphasizes coaching, performance monitoring, and adherence to SOPs, with responsibilities including interviewing, hiring, and training where applicable. A BA and Office skills are required; reimbursement/patient services experience is preferred.

Qualifications

• BA/BS or equivalent experience required.
• Proficient with Microsoft Office Suite.
• 5–7 years in reimbursement or patient services preferred.

Responsibilities

• Manages assigned program responsibilities per SOPs and process flows.
• Meets program key performance indicators for the area.
• Oversees day-to-day activities and supervises staff.
• Monitors performance, coaches staff, and develops talent.
• Implements disciplinary actions to address issues.
• Identifies and reports adverse events and safety information.
• Performs related duties as assigned by management.

Skills

Program management

Staff supervision

Coaching & development

Disciplinary action

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

AssistRx in Orlando, FL seeks a Program Manager, Patient Solutions to drive multiple initiatives from development through production. You will oversee program scope, KPIs, and staff accountability.

The role emphasizes coaching, performance monitoring, and adherence to SOPs, with responsibilities including interviewing, hiring, and training where applicable. A BA and Office skills are required; reimbursement/patient services experience is preferred.