Strategic Program Manager, GTM Analytics & Ops

Jerseydigs; Hoboken, Northern (NJ, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

NiCE is seeking a Program Manager of GTM Operations & Business Insights to lead cross-functional programs, build scalable reporting systems, and empower leadership with data-driven decisions in a fast-moving SaaS environment.

You will partner with Sales, CX, and executives to deliver executive dashboards, optimize reporting cadences, and scale analytics that drive forecasting and growth while maintaining data integrity across Salesforce and CRM sources.

Qualifications

• Experience in program or project management within SaaS, GTM, or operational environments.
• Strong analytical background with the ability to translate complex data into leadership-ready insights.
• Experience partnering closely with senior leadership in a fast-moving environment.
• Demonstrated ability to streamline processes, deliver programs, and build scalable frameworks.

Responsibilities

• Lead the design, maintenance, and optimization of executive-ready dashboards, reports, and performance summaries across Excel, Power BI, and CRM data sources.
• Build and scale automated reporting systems that consolidate data for sales and CX leadership.
• Establish and manage structured reporting cadences supporting weekly, monthly, and quarterly business reviews.
• Develop centralized documentation, templates, workflows, and governance that improve reporting consistency across teams.
• Define and maintain KPI frameworks that ensure alignment across Sales, CX, and Executive teams.
• Drive metric accuracy, consistency, and clarity across Salesforce dashboards, financial data, and operational reporting.
• Partner with Revenue and CX leadership to support forecasting, MRR/ARR analysis, and pipeline visibility.
• Manage program-level performance tracking systems that highlight risks, opportunities, and execution gaps.
• Conduct deep-dive analysis into revenue, customer, and operational trends to surface insights used in leadership planning and decision-making.
• Deliver concise, executive-level summaries that translate complex datasets into clear, actionable recommendations that drive program direction.
• Identify patterns or gaps in CRM usage and recommend improvements to enhance data quality and reporting integrity.
• Serve as the central coordination point for programs spanning Sales, CX, Operations, Enablement, and Executive stakeholders.
• Create and manage structured workflows, intake processes, and operational templates that improve cross-team program execution.

Skills

Program management

Forecasting analysis

KPI governance

Salesforce reporting

Data visualization

Process automation

Executive communication

Cross-functional leadership

AI-driven productivity

Tools

Salesforce

Excel

Power BI

Job description

NiCE is seeking a Program Manager of GTM Operations & Business Insights to lead cross-functional programs, build scalable reporting systems, and empower leadership with data-driven decisions in a fast-moving SaaS environment.

You will partner with Sales, CX, and executives to deliver executive dashboards, optimize reporting cadences, and scale analytics that drive forecasting and growth while maintaining data integrity across Salesforce and CRM sources.