Customer Operations Analyst – Supply Chain Tech

Century Distribution Systems, Inc.; Glen Allen (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Century Distribution Systems, Inc. is seeking a Customer Operations Analyst to support and optimize customer supply chain programs using the VIZIV platform. You will monitor daily activity, resolve issues, and coordinate with internal teams to ensure service quality and operational success.

The role sits at the intersection of customer support, logistics operations, and supply chain technology, ideal for problem-solvers who enjoy building relationships while working with modern logistics systems.

Qualifications

• Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions.
• Excellent communication skills and ability to work effectively with both customers and internal teams.
• Ability to manage multiple operational priorities while maintaining attention to detail and service quality.
• Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments.
• Comfort working with operational systems, supply chain platforms, or data tools.
• Ability to translate operational requirements into clear system or workflow improvements.
• Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment.
• Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems.

Responsibilities

• Build trusted customer partnerships by communicating clearly and demonstrating reliability.
• Own customer operational success by monitoring workflows and ensuring adherence to SOPs.
• Operate with curiosity and solve problems by analyzing system activity and data flows.
• Translate operational needs into system improvements and configurations within the VIZIV platform.
• Maintain operational accuracy and quality across data flows and system configurations.
• Enable customer success by guiding users and providing training and documentation.
• Collaborate cross-functionally to resolve issues and improve processes.
• Continuously identify opportunities to streamline workflows and enhance system functionality.

Skills

Problem solving

Communication skills

Prioritization

Logistics operations experience

Data tools

Requirements translation

Organizational skills

Curiosity to learn

Tools

SQL

Job description

Century Distribution Systems, Inc. is seeking a Customer Operations Analyst to support and optimize customer supply chain programs using the VIZIV platform. You will monitor daily activity, resolve issues, and coordinate with internal teams to ensure service quality and operational success.

The role sits at the intersection of customer support, logistics operations, and supply chain technology, ideal for problem-solvers who enjoy building relationships while working with modern logistics systems.