Strategic Customer Success Program Lead

Century Distribution Systems, Inc.; Glen Allen (VA); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Century Distribution Systems, Inc. is seeking a Program Manager, Customer Success to deliver strategic value by applying deep knowledge of Century’s supply chain operations and VIZIV IT solutions for customers.

You will oversee operational account management, IT project development, and ongoing support of VIZIV modules; all aimed at delivering superior service and high customer satisfaction for clients.

Qualifications

• Experience leading cross-functional teams to improve customer satisfaction.
• Strong account management and customer success mindset.
• Knowledge of supply chain operations and IT solution delivery.

Responsibilities

• Lead corporate supply chain management efforts and improve customer satisfaction.
• Own customer accounts and drive retention with proactive service.
• Collaborate with IT (Development) on product improvements and roadmaps.
• Develop and maintain long-term strategy for customer success and revenue growth.

Skills

Leadership

Account management

Customer Success

IT project development

Supply chain knowledge

Tools

VIZIV

Job description

Century Distribution Systems, Inc. is seeking a Program Manager, Customer Success to deliver strategic value by applying deep knowledge of Century’s supply chain operations and VIZIV IT solutions for customers.

You will oversee operational account management, IT project development, and ongoing support of VIZIV modules; all aimed at delivering superior service and high customer satisfaction for clients.