Strategic Program Manager
World Wide Technology, Inc.
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Job summary
World Wide Technology is seeking a Strategic Program Manager to lead large-scale client initiatives across global teams. You will manage budgets, staffing and governance for programs typically $25M+ and oversee 50+ resources with strong presentation skills.
Ideal candidates have proven leadership in professional services, experience with data center, AI and network deployments, and expertise in defining statements of work, risk management, and executive reporting. Join a high-performance team.
Qualifications
- Bachelor’s Degree in Arts/Sciences (BA/BS) or Related Field. A combination of education, training and experience may be considered in lieu of a degree
- A minimum of 10 years' progressive experience in a related field
- Minimum of 5 years active Program Management experience
- Minimum 10 years of Project Management experience
- Must have experience working within a Professional Services/Managed Services environment
Responsibilities
- Defines and implements governance and controls across the program, including status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required to control the program
- Extensive problem-solving skills with the fortitude to drive resolutions to a close
- Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry
- Monitors and manages the program level milestones, risks, issues, and decisions
- Drives decision making processes where appropriate
- Works with leadership and technical leads to staff and resource the program appropriately
- Escalates and drives program level issues resolution and risk mitigation
- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations
- Responsible for managing program level procurement reporting and visibility
- Ensure roles and responsibilities are defined and align to staffing plans
- Responsible for end-to-end program delivery and quality
- Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
- Creates executive reporting and delivers the reports to executive stakeholders
- Ensures the program is aligned to the statement of work
- Works with leadership to define the statement of work and changes
- Monitors and assesses customer satisfaction, quality, and profitability
- Coaches and mentors PMs and team members
- Creates and manages long term goals for the program or portfolio
- Responsible for onboarding/offboarding of program resources
- Acts as a liaison between program staff and upper management/executives
Skills
Education
Tools
Job description
Why WWT?
World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients andpartners as much as it does its people and community across the globe.
Founded in 1990, WWT brings together strategy, deep technical expertise and world-classpartnerships to help public and private sector organizations design, build and scale intelligent AI, digital,cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—acollaborative ecosystem featuring state-of-the‑art hardware and software—WWT enables clients andpartners to conceptualize, test and validate innovative technology and then deploy solutions at scaleusing its global integration and distribution capabilities.
With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded incore values and leadership philosophies—has been recognized by Fortune® and Great Place to Workfor its commitment to innovation, trust and creating a great place to work for all. WWT providesproducts and services to large enterprise, global service provider and public sector clients in up to 130countries across six continents. Softchoice, a World Wide Technology company, supports commercialand SMB markets in the U.S. and Canada.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
Job Summary
The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require him/her to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. He/she will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. He/she will have experience developing and estimating client statements of work.
Job Responsibilities
- Defines and implements governance and controls across the program, including but not limited to: status reporting, risks and issues management and reporting, stakeholder engagement and reporting, other routines and artifacts as required in order to control the program
- Extensive problem-solving skills, with the fortitude to drive resolutions to a close
- Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry.
- Monitors and manages the program level milestones, risks, issues, and decisions
- Drives decision making processes where and when appropriate
- Works with leadership and technical leads to staff and resource the program appropriately
- Escalates and drives program level issues resolution and risk mitigation
- Responsible for managing all budgeting, forecasting and program financials to meet financial expectations as outlined in the program
- Responsible for managing program level procurement reporting and visibility
- Ensure roles and responsibilities are defined and align to staffing plans
- Responsible for end-to-end program delivery and quality
- Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program
- Creates executive reporting, and delivers the reports to the appropriate executive stakeholders, as defined by the program
- Ensures the program is aligned to the statement of work.
- Works with the appropriate leadership and team members to define the statement of work and any changes
- Monitors and assesses customer satisfaction, quality, and profitability.
- Project managers assigned to the program will report to the program manager
- Coaches and mentors the PMs and other team members as needed, to achieve the optimal productivity and highest quality of deliverables.
- Creates and manages long term goals for the program or portfolio of projects.
- Responsible for ensuring the successful onboarding and offboarding of program resources
- Acts as a liaison between program staff and upper management/executives
- Bachelor’s Degree in Arts/Sciences (BA/BS) or Related Field. A combination of education, training and experience may be considered in lieu of a degree
- A minimum of 10 years' progressive experience in a related field
- Minimum of 5 years active Program Management experience
- Minimum 10 years of Project Management experience
- Must have experience working within a Professional Services/Managed Services environment
- Experience managing Data Center, AI, Network Refresh, Multisite Hardware Deployment, etc. projects
- One to three years prior sales/business development experience is preferred
- Project Management Professional (PMP) certification through Project Management Institute (PMI)
Knowledge, Skills, and Abilities
- Salesforce CRM software experience
- Experience managing, tracking, and forecasting the financials and budgets for large scale programs
- Understands expectations and reporting requirements needed to provide the level of visibility and clarity on the financial health of the program
- Excellent understanding of the contract process
- Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule
- Good understanding of Supply Chain processes
- Ability to work independently and aggressively track to program timelines
- Strong team skills
- Strong communication skills (written, verbal, and presentation)
The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one ofthe best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite HealthCenters (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life andDisability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day ofCaring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, VoluntarySupplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee DiscountProgram
Note: This is not an all-encompassing list and should not be used as a complete description of the plan’sbenefits. For more information, see our US benefits website at wwt.com/us-benefits.
We strive to create an environment where all employees are empowered to succeed based ontheir skills, performance, and dedication. Our goal is to cultivate a culture of belonging thatencourages innovation, collaboration, and respect for all team members, ensuring that WWTremains a great place to work for all!
If you require accessibility accommodation(s) or adjustment during any stage of the hiringprocess, please let your WWT Recruiter know. The recruiter will work with you to understand yourneeds and help ensure an accessible experience throughout the interview process.
World Wide Technology is an Equal Opportunity Employer.
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $132,400 - $165,500. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
If you have any questions or concerns about this posting, please email taposting@wwt.com .
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