Strategic Product Manager, Channels & NBA

Humana; Boise (ID); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana is seeking a Lead Product Manager to expand the enterprise Next Best Action (NBA) platform across new channels and touchpoints. You will serve as the primary liaison between channel organizations and NBA platform teams, ensuring channel requirements translate into scalable capabilities while driving consistency and reuse across the enterprise.

This role suits candidates with experience leading cross-functional initiatives, translating business needs into technology solutions, and

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or related field, or equivalent professional experience.
• Experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or related discipline.
• Experience leading product discovery and translating complex business requirements into product capabilities, features, user stories, and implementation plans.
• Experience onboarding new business channels or operating groups to enterprise technology platforms.
• Experience partnering with business stakeholders to understand workflows, constraints, and desired outcomes.
• Experience defining requirements for technology-enabled business capabilities, including integrations and APIs.
• Experience coordinating delivery across multiple teams and stakeholders for complex initiatives.
• Strong analytical and problem-solving skills with ability to identify risks and dependencies.
• Excellent written and verbal communication with ability to translate business needs into technical solutions.
• Experience influencing stakeholders across large, matrixed organizations.

Responsibilities

• Lead product discovery efforts for adoption of the NBA platform across channels.
• Partner with channel leaders to understand workflows, experiences, operational processes, and objectives.
• Translate channel needs into clear business, functional, and technical requirements.
• Define channel-specific requirements for recommendation delivery, presentation, and performance measurement.
• Collaborate with architecture, engineering, data, and product teams to identify integration approaches.
• Evaluate channel requirements against existing NBA capabilities to maximize reuse.
• Identify gaps and work with NBA product managers to define enhancements for scalability.
• Drive alignment across stakeholders to ensure prioritized, effective implementation.
• Develop onboarding plans, readiness criteria, and risk management for channel launches.
• Lead cross-functional coordination to prepare channels for launch and adoption.
• Support testing and readiness activities before production deployment.
• Ensure requirements are satisfied before launch and enable smooth ongoing operations.
• Identify patterns to create reusable onboarding frameworks and standardized platform capabilities.
• Work with NBA leadership to prioritize and sequence channel expansion initiatives.

Skills

Product management

Cross-functional collaboration

Requirements gathering

Communication

Analytical thinking

Education

Bachelor's degree or equivalent experience

Job description

Humana is seeking a Lead Product Manager to expand the enterprise Next Best Action (NBA) platform across new channels and touchpoints. You will serve as the primary liaison between channel organizations and NBA platform teams, ensuring channel requirements translate into scalable capabilities while driving consistency and reuse across the enterprise.

This role suits candidates with experience leading cross-functional initiatives, translating business needs into technology solutions, and