Strategic Process Improvement Lead — Hybrid, Paid Learning

Egreenservices; Vancouver (WA); Hybrid; USD 110,000 - 155,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor program

Job summary

Investment Solutions Group in Vancouver, WA is seeking a Process Improvement Manager to own Customer Service from week one. This hybrid role offers a $110,000 - $155,000 salary, paid learning days, and a dedicated mentor to grow your Strategic Planning capabilities.

You will coordinate cross-functional teams across WA, map critical handoffs, drive process improvements, and turn ambiguous requests into measurable outcomes.

Responsibilities

• Own and deliver customer service outcomes from week one.
• Map handoffs between WA teams to prevent falls through cracks.
• Contribute to process improvements that cut waste and boost efficiency.
• Turn pattern recognition into faster, general-purpose decisions.
• Maintain strategic planning edge as the WA market shifts.
• Use persuasion to streamline tasks and free up capacity.
• Anticipate compliance issues before they become problems.
• Translate ambiguous requests into measurable results.

Job description

Investment Solutions Group in Vancouver, WA is seeking a Process Improvement Manager to own Customer Service from week one. This hybrid role offers a $110,000 - $155,000 salary, paid learning days, and a dedicated mentor to grow your Strategic Planning capabilities.

You will coordinate cross-functional teams across WA, map critical handoffs, drive process improvements, and turn ambiguous requests into measurable outcomes.