Process Improvement Manager

Egreenservices; Vancouver (WA); Hybrid; USD 110,000 - 155,000; Full time

Benefits offered by this job

Hybrid work

Paid learning days

Mentor program

Job summary

Investment Solutions Group in Vancouver, WA is seeking a Process Improvement Manager to own Customer Service from week one. This hybrid role offers a $110,000 - $155,000 salary, paid learning days, and a dedicated mentor to grow your Strategic Planning capabilities.

You will coordinate cross-functional teams across WA, map critical handoffs, drive process improvements, and turn ambiguous requests into measurable outcomes.

Responsibilities

• Own and deliver customer service outcomes from week one.
• Map handoffs between WA teams to prevent falls through cracks.
• Contribute to process improvements that cut waste and boost efficiency.
• Turn pattern recognition into faster, general-purpose decisions.
• Maintain strategic planning edge as the WA market shifts.
• Use persuasion to streamline tasks and free up capacity.
• Anticipate compliance issues before they become problems.
• Translate ambiguous requests into measurable results.

Job description

When a Process Improvement Manager seat opens at Investment Solutions Group, it's because we trust someone new to own Customer Service from week one in Vancouver. The pitch is honest — $110,000 - $155,000, real ownership of general outcomes, and an Investment Solutions Group crew in Vancouver that has your back.

Key Responsibilities

• Bring 6 of general instinct to problems the playbook misses
• Map the handoffs between WA teams so nothing falls in the cracks
• Contribute to process improvements that boost efficiency and reduce waste
• Turn 7 of pattern recognition into faster general calls
• Keep your Strategic Planning edge sharp as the WA market shifts
• Use Persuasion to streamline routine tasks and free up capacity
• Anticipate the WA compliance wrinkle before it becomes a fire
• Turn ambiguous Customer Service requests into shipped, measurable outcomes

What You'll Bring

• Experience supporting cross-functional teams in a manager capacity
• Professionalism, integrity, and discretion with sensitive information
• Hands-on general experience that holds up to follow-up questions
• The judgment to say no to good ideas at the wrong time
• Experience at the manager level inside a freelance role
• Comfort navigating ambiguity when the brief arrives half-written
• The kind of reliability that earns you the hard assignments

Investment Solutions Group took everything frustrating about general and rebuilt it from scratch in Vancouver, WA, with documentation-first attention to Strategic Planning. We prize follow-through: when someone here commits to something, the team can count on it.

This Vancouver, WA role comes with $110,000 - $155,000, hybrid work, paid learning days, and a mentor focused on your Strategic Planning growth.

This Vancouver, WA role just got a fresh timestamp, and applications are flowing in.