Strategic Process Improvement Analyst

Jobtailor; Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

Jobtailor is seeking a results-driven Business Process Analyst to lead process engineering and improvement initiatives across departments in Norfolk, VA. You will map and analyze processes, identify inefficiencies, and drive data-driven solutions to improve efficiency, accuracy, and customer satisfaction.

The role requires 3–5 years of general experience with 1–3 years in industry, a Bachelor's degree, and strong skills in process mapping, statistical analysis, and cross-functional

Qualifications

• Bachelor’s degree required.
• 3–5 years general experience with 1–3 years in industry.
• Experience in process modeling, improvement, project management, and business transformation.
• Familiarity with IT concepts and systems development beneficial.
• Strong understanding of process mapping and improvement principles.
• Proficiency with data analysis and reporting.
• Effective facilitation, communication, and collaboration skills.
• Ability to work cross-functionally and influence without authority.
• Proficient in Microsoft Office; MS Project experience preferred.

Responsibilities

• Facilitate business process engineering and improvement projects from initiation to completion.
• Map, document, and analyze business processes to identify inefficiencies and recommend solutions.
• Apply process improvement models, tools, methodologies, and statistical analysis techniques.
• Identify root causes of operational challenges and propose corrective actions.
• Define, implement, and monitor key process performance metrics.
• Prepare data-driven progress updates, final reports, and analysis summaries.
• Reengineer business processes to improve efficiency, accuracy, and customer satisfaction.
• Develop and communicate business process rules for integration into systems solutions.
• Apply project management methodologies to track progress and ensure timely milestone achievement.
• Collaborate with internal teams to align process changes with broader business operations.
• Facilitate meetings, workshops, and project teams.
• Support adoption of process changes across departments.
• Evaluate the impact of process improvement initiatives and recommend prioritization.
• Ensure compliance with company policies and procedures.
• Perform other duties and projects as assigned by management.

Skills

Process Mapping

Process Improvement

Statistical Analysis

Data Analysis

Process Engineering Principles

Cross-Functional Collaboration

Facilitation

Communication Skills

Analytical Thinking

Time Management

Education

Bachelor’s Degree

Tools

Microsoft Office Suite

MS Project

Job description

Jobtailor is seeking a results-driven Business Process Analyst to lead process engineering and improvement initiatives across departments in Norfolk, VA. You will map and analyze processes, identify inefficiencies, and drive data-driven solutions to improve efficiency, accuracy, and customer satisfaction.

The role requires 3–5 years of general experience with 1–3 years in industry, a Bachelor's degree, and strong skills in process mapping, statistical analysis, and cross-functional