Principal Process Documentation Leader

Capital One Group; Plano, Northern (TX, KY); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One seeks a Principal Process Manager (Documentation Writing) to document, monitor, and control critical processes in a regulated environment. You will educate stakeholders on process execution and lead cross-functional initiatives to ensure flawless delivery.

Required are strong communication, governance, and analytical skills with experience in risk management documentation and continuous improvement in an agile setting.

Qualifications

• High School Diploma, GED, or equivalent certification.
• 3+ years of Risk Management Documentation experience.
• 1+ years of Continuous Improvement methodologies.
• Bachelor's degree preferred; PMP/Lean/Agile/Six Sigma are a plus.
• Experience collaborating with Product and Technology teams.

Responsibilities

• Document, monitor and control critical process points per policies.
• Educate stakeholders on process utilization and buy-in.
• Lead cross-functional initiatives and projects related to process management.
• Develop formal process documentation including procedures and flow diagrams.
• Analyze data to identify risks and implement improvements.
• Create metrics to measure efficiency and effectiveness.

Skills

Risk Management Documentation

Process Documentation

Stakeholder Communication

Regulatory Knowledge

Data Analysis

Education

Bachelor's Degree (preferred)

Job description

Capital One seeks a Principal Process Manager (Documentation Writing) to document, monitor, and control critical processes in a regulated environment. You will educate stakeholders on process execution and lead cross-functional initiatives to ensure flawless delivery.

Required are strong communication, governance, and analytical skills with experience in risk management documentation and continuous improvement in an agile setting.