Strategic Pricing Manager — SaaS & AI

Talkdesk, Inc.; Northern (KY); Hybrid; USD 93,000 - 140,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Equity compensation

Bonus eligibility

Job summary

Talkdesk, Inc. is seeking a Pricing Strategy Associate Manager to serve as a strategic pricing partner to Product Managers across the company’s AI and Contact Center software portfolio.

Reporting to the Pricing Director, this role brings deep pricing and monetization expertise to PM-led pricing and packaging proposals by helping strengthen commercial rigor. The ideal candidate is a self-starter who can independently manage a complex workload of pricing proposals and flex between pricing strategy

Qualifications

• 5+ years of experience in pricing, strategy & ops, management consulting, FP&A, or related analytical roles in B2B SaaS.
• Strong command of SaaS pricing best practices across model design, packaging, and monetization strategy.
• Ability to build and review financial models, pressure-test assumptions and translate data into business implications.
• Clear, structured communicator – able to give direct, constructive feedback to Product Managers and translate pricing concepts into actionable guidance.
• Collaborative and direct: confident enough to push back on a PM's thinking constructively, trusted enough to be a genuine partner rather than a blocker.
• Proven ability to work effectively with multiple teams, manage competing priorities, and drive alignment across the organization.
• Highly organized self-starter; comfortable managing a high-volume workload independently, maintains documentation standards, and drives initiatives to completion without close supervision.
• Familiarity with Salesforce and business intelligence platforms; CPQ experience a plus.

Responsibilities

• Partner with Product Managers to strengthen pricing and packaging recommendations for new and existing products through pricing expertise, analytical support, and structured challenge across.
• Strategic Alignment: competitive positioning, internal product and strategy alignment, unit economics / forecasting
• Pricing Model Design: meter / unit of measure selection, packaging structure, buying rules
• Operational Feasibility: technical product and billing/CPQ feasibility
• Identify gaps, inconsistencies, or risks in pricing proposals and help refine thinking through structured feedback — operating with a high degree of autonomy and minimal oversight from the Pricing Director
• Provide targeted research and analytical support to strengthen proposal builds as needed (e.g. financial modeling, competitive benchmarking); leverage business partners where appropriate
• Support PMs in navigating cross-functional operationalization requirements for pricing changes
• Pricing Committee & Governance
• Prepare PMs to present proposals to the Pricing Committee
• Coordinate Pricing Committee activities — including scheduling, documenting decisions, and communicating approved changes across the organization
• Maintain pricing documentation as the source of truth and proactively cascade changes to impacted teams and systems (e.g., SFDC/CPQ, website, sales enablement)
• Analytics & Research
• Support development and maintenance of pricing analytics and dashboards — including discounting analysis, pricing performance monitoring, and packaging optimization — either directly or in partnership with BI resources
• Conduct ad hoc strategic pricing research and monitor market trends across the SaaS, AI, and Contact Center landscape
• Serve as a resource to Sales and Deal Desk on pricing and packaging Q&A

Skills

Pricing strategy

Strategy & Ops

Management consulting

FP&A

B2B SaaS

Tools

Salesforce

CPQ

BI platforms

Job description

Talkdesk, Inc. is seeking a Pricing Strategy Associate Manager to serve as a strategic pricing partner to Product Managers across the company’s AI and Contact Center software portfolio.

Reporting to the Pricing Director, this role brings deep pricing and monetization expertise to PM-led pricing and packaging proposals by helping strengthen commercial rigor. The ideal candidate is a self-starter who can independently manage a complex workload of pricing proposals and flex between pricing strategy