Strategic Post-Implementation Customer Success Manager

Enertia Software, Inc.; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Enertia Software, Inc. is seeking a Customer Success Manager to own post-implementation relationships across a portfolio of accounts in the Houston area.

You will partner with Support, Professional Services, Product, and Sales to ensure customer satisfaction, retention, and expansion opportunities. You will act as a trusted advisor to both operational users and customer leadership, helping align Enertia’s solutions with business, financial, and regulatory objectives.

Qualifications

• Bachelor’s degree or equivalent experience in a related discipline.
• Experience in oil & gas, energy, or industrial software.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to facilitate conversations with both technical and functional users and executives.
• Ability to communicate effectively, in writing, with both technical users and executive stakeholders.
• Strong organizational skills and attention to detail.
• Willingness to travel up to 25%.

Responsibilities

• Own day-to-day relationships for a portfolio of assigned customers.
• Serve as the primary post-implementation contact.
• Build trusted relationships with customer stakeholders, including end users, managers, and executive leadership.
• Ensure a smooth handoff from Implementation / Project Management to Customer Success and Support.
• Develop an understanding of each customer’s objectives, workflows, and success criteria.
• Act as the primary escalation point for customer issues and coordinate resolution.
• Coordinate with Support to ensure timely issue resolution and escalation.
• Collaborate with Sales on account changes, including mergers/divestitures and contract amendments.
• Provide regular updates on account status and risks to leadership.

Skills

Communication

Relationship-building

Problem-solving

Account management

Travel readiness

Education

Bachelor's degree

Tools

Freshsales

Smartsheet

CRM tools

ERP systems

Job description

Enertia Software, Inc. is seeking a Customer Success Manager to own post-implementation relationships across a portfolio of accounts in the Houston area.

You will partner with Support, Professional Services, Product, and Sales to ensure customer satisfaction, retention, and expansion opportunities. You will act as a trusted advisor to both operational users and customer leadership, helping align Enertia’s solutions with business, financial, and regulatory objectives.