Strategic Customer Success Manager & Data Storyteller

Ecotrak Facility Management Software; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Tuition reimbursement

Unlimited PTO

Paid holidays

Team events

Career growth

Job summary

Ecotrak Facility Management Software in the United States is seeking a Customer Success Manager to guide customers post go-live, turning usage data into decisions and keeping accounts healthy so operators become advocates.

You’ll build strong partnerships with customers, lead executive reviews, craft ROI narratives from product usage and asset trends, and coordinate with Support, Product, and Sales to drive renewals and expansions.

Qualifications

• 3-7 years in a strategic customer-facing role (CSM, management consulting, strategic accounts)
• Proven ownership of a customer book: exec-level meetings, multi-threading stakeholders
• Data storytelling chops: dashboards to turn trends into business impact

Responsibilities

• Build clear success plans tying customer goals to Ecotrak capabilities and milestones
• Host regular check-ins and business reviews with customers
• Monitor account health and flag risks; mobilize internal/external teams
• Develop ROI narratives from product usage, asset trends, and workflows
• Coordinate with Support, Product, and Sales to drive renewals and expansions
• Be the voice for the customer internally

Skills

Strategic customer-facing

Executive-level meetings

Data storytelling

Project management

Tools

Hubspot/Salesforce

Gainsight/ChurnZero

Job description

Ecotrak Facility Management Software in the United States is seeking a Customer Success Manager to guide customers post go-live, turning usage data into decisions and keeping accounts healthy so operators become advocates.

You’ll build strong partnerships with customers, lead executive reviews, craft ROI narratives from product usage and asset trends, and coordinate with Support, Product, and Sales to drive renewals and expansions.