Onsite Customer Success Manager: Enterprise Accounts

Industrial Networking Solutions; Richardson (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Industrial Networking Solutions is seeking a Customer Success Manager to own the post-sale experience for a portfolio of system integrator partners and direct end-user accounts in Richardson, TX. You will ensure customers realize value from INS products and services through onboarding, deployment support, and ongoing account health.

The role requires guiding customers in adopting OEM hardware, software, and lifecycle services, identifying adoption barriers, and coordinating actions to remove

Qualifications

• Bachelor’s degree required or equivalent experience.
• 3+ years in Customer Success/Account Management in B2B hardware or IT.
• Strong NetSuite/ERP/CRM experience.

Responsibilities

• Own post-sale relationships for an assigned book of system integrator partners and direct end-user accounts, serving as their primary point of contact for account health, escalations, and strategic needs.
• Conduct regular business reviews with key accounts to assess satisfaction, usage, and upcoming needs, identify risk of churn early and drive resolution.
• Onboarding & Adoption: Guide new system integrator partners and end-user customers through onboarding, ensuring they understand INS's products, ordering process, support resources, and OEM partner ecosystem.
• Renewals & Growth: Manage the renewal process for support contracts, managed services agreements, and subscription-based offerings, identifying expansion opportunities within existing accounts and coordinating with Sales.
• Cross-Functional Coordination: Act as the customer’s internal advocate, routing requests to the right internal teams and maintaining accurate records in NetSuite.
• Customer Advocacy & Experience: Serve as the voice of the customer, identify trends, and advocate for process improvements.

Skills

Relationship management

Account management

Sales support

NetSuite

CRM systems

Communication

Problem-solving

Presentation

Microsoft Office

IoT familiarity

Education

Bachelor’s degree in Business, Supply Chain, Operations, Finance, Engineering or related field

Tools

NetSuite

CRM systems

Microsoft Office

Job description

Industrial Networking Solutions is seeking a Customer Success Manager to own the post-sale experience for a portfolio of system integrator partners and direct end-user accounts in Richardson, TX. You will ensure customers realize value from INS products and services through onboarding, deployment support, and ongoing account health.

The role requires guiding customers in adopting OEM hardware, software, and lifecycle services, identifying adoption barriers, and coordinating actions to remove