Senior Customer Success Manager – Oil & Gas SaaS

Enertia Software Com; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Enertia Software Com is seeking a Customer Success Manager to own post-implementation relationships, drive customer health, and align Enertia solutions with business goals. You will partner with Support, PS, Product, and Sales to ensure satisfaction, manage escalations, and foster long-term success across oil & gas accounts.

You will conduct regular check-ins, quarterly reviews, and coordinate with internal teams to upsell and expand within accounts, while maintaining accurate records in

Qualifications

• Bachelor’s degree or equivalent experience in a related discipline.
• Experience in oil & gas, energy, or industrial software.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to facilitate conversations with technical and executive users.
• Proficient written communication with diverse stakeholders.
• Excellent organizational skills and attention to detail.
• Willingness to travel up to 25%.

Responsibilities

• Own day-to-day relationships for a portfolio of assigned customers post-implementation.
• Act as primary contact, build trusted relationships with stakeholders.
• Coordinate with Support, Professional Services, Product, and Sales.
• Monitor customer health, usage, sentiment, and risk factors.
• Lead quarterly business reviews and regular check-ins.
• Identify expansion opportunities aligned with customer needs.
• Provide regular updates to leadership and maintain records in CRM/Engagement tools.
• Quote SOWs and manage invoices with internal stakeholders.

Skills

Excellent communication

Relationship-building

Problem-solving

Executive stakeholder communication

Organizational skills

Travel readiness

Education

Bachelor's degree or equivalent

Tools

CRM tools

Freshsales

Smartsheet

Job description

Enertia Software Com is seeking a Customer Success Manager to own post-implementation relationships, drive customer health, and align Enertia solutions with business goals. You will partner with Support, PS, Product, and Sales to ensure satisfaction, manage escalations, and foster long-term success across oil & gas accounts.

You will conduct regular check-ins, quarterly reviews, and coordinate with internal teams to upsell and expand within accounts, while maintaining accurate records in