Strategic Portfolio & Tooling Analyst

Salesforce; Indianapolis (IN); On-site; USD 94,000 - 142,000; Full time

Job summary

Salesforce Indianapolis is seeking a detail‑oriented Program Management professional to support the DET SPM tooling stack and portfolio planning initiatives. You will build project plans, manage intake, and coordinate across stakeholders in a fast‑paced tech environment.

Ideal candidates have 3–5 years in project management or business operations, strong communication, data accuracy, and experience with Airtable, Jira, or similar tools; bachelor’s degree required.

Qualifications

• 3–5 years of experience in project management, business operations, customer/tooling support, program management, or a related discipline.

Responsibilities

• Provide frontline customer support for the SPM custom tool stack (Airtable, Time tracking, Google App Script), answering how-to questions, troubleshooting issues, and routing complex issues to system owners.
• Apply project/program management discipline to SPM tooling and process initiatives — scoping enhancement requests, sequencing rollout plans, and tracking tooling projects from kickoff through delivery.
• Manage and prioritize the SPM tooling support backlog, keeping requests organized and stakeholders informed.
• Support maintenance of user documentation, FAQs, training materials, and process guides that drive adoption and consistency.
• Identify recurring issues and surface opportunities to streamline workflows and improve the day-to-day tooling experience, escalating to tooling owners as needed.

Skills

Project management

Stakeholder coordination

Tooling support

PDLC/SDLC knowledge

Communication

Data accuracy

Education

Bachelor's degree

Tools

Airtable

Time tracking

Google Apps Script

Jira

Linear

Job description

Salesforce Indianapolis is seeking a detail‑oriented Program Management professional to support the DET SPM tooling stack and portfolio planning initiatives. You will build project plans, manage intake, and coordinate across stakeholders in a fast‑paced tech environment.

Ideal candidates have 3–5 years in project management or business operations, strong communication, data accuracy, and experience with Airtable, Jira, or similar tools; bachelor’s degree required.