Strategic Pharmacy Accounts & ROI Growth Manager

Wolters Kluwer; Pierre (SD); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager to lead strategic engagement with pharmacy productivity customers in the United States. You will drive adoption, expand footprint, and help renew and optimize ROI across your territory.

In this role you will coordinate with Marketing, Support, and Training to deliver best-in-class customer experiences, maintain CRM data, and collaborate with Sales to uncover new opportunities while managing renewal risks.

Qualifications

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory.
• Monitor adoption rates of assigned accounts and provide insight on ROI.
• Collaborate with marketing, support and training to communicate with customers efficiently.
• Develop understanding of Wolters Kluwer pharmacy productivity products and related services.
• Gather best practices for implementing and using our products for customer dissemination.

Responsibilities

• Identify and prioritize accounts within territory based on risk, growth, value and renewal timelines.
• Monitor adoption and usage to help customers improve ROI on the application.
• Coordinate with Sales, Marketing and Support to optimize customer communications.
• Maintain up-to-date CRM records for assigned accounts.
• Support revenue opportunities by uncovering new business within the territory.
• Manage red accounts and drive renewal actions to resolution.
• Assist with renewals negotiations and pricing considerations.
• Support implementation teams during new deployments.

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager to lead strategic engagement with pharmacy productivity customers in the United States. You will drive adoption, expand footprint, and help renew and optimize ROI across your territory.

In this role you will coordinate with Marketing, Support, and Training to deliver best-in-class customer experiences, maintain CRM data, and collaborate with Sales to uncover new opportunities while managing renewal risks.