Senior Pharmacy Accounts & ROI Relationship Lead

Wolters Kluwer; Tallahassee (FL); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager to work with pharmacy productivity customers, strengthening adoption, expanding footprint, and guiding renewals. You will align with product capabilities and customer objectives to deliver ROI and sustained satisfaction.

The role emphasizes strategic account planning, cross-functional collaboration, and ongoing account management to optimize outcomes across a diverse customer base.

Qualifications

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth, and renewal timelines.
• Monitor adoption rates and advise on ROI improvements for Wolters Kluwer customers.
• Collaborate with marketing, support, and training to optimize customer communications.

Responsibilities

• Identify and prioritize accounts in the territory based on risk and renewal timelines.
• Monitor adoption; provide insights on how customers use the service to improve ROI.
• Collaborate with Sales to uncover new revenue opportunities within the territory.
• Maintain up-to-date CRM data for assigned customers and reference information.
• Lead transitions after implementations and renewals, including price discussions.
• Assist Implementation teams during deployment of Standard accounts.

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager to work with pharmacy productivity customers, strengthening adoption, expanding footprint, and guiding renewals. You will align with product capabilities and customer objectives to deliver ROI and sustained satisfaction.

The role emphasizes strategic account planning, cross-functional collaboration, and ongoing account management to optimize outcomes across a diverse customer base.