Strategic Pharmacy Accounts & ROI Partner

Wolters Kluwer; Minnesota; On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Wolters Kluwer in Minnesota seeks a Senior Account & Relationship Manager to act as a subject matter expert for our pharmacy productivity products, understanding client objectives and guiding adoption to expand footprint and ensure renewals.

You will work with a broad range of customers, collaborate with sales, marketing, support and training, and maintain CRM data while identifying opportunities to improve ROI for our customers.

Qualifications

• High school diploma or equivalent; BA/BS preferred.
• Minimum 4 years in a customer-facing role with account management.
• Excellent oral and written communication; proven relationship-building with executives.
• Experience with industry software applications and CRM systems.
• Strong time management, prioritization, and ability to perform under pressure.
• Intermediate Microsoft Office Suite skills.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory.
• Monitor adoption rates and help customers optimize ROI on the application.
• Coordinate with marketing, support and training for effective customer communications.
• Develop understanding of Wolters Kluwer products and related services.
• Gather best practices for implementation and usage; create disseminable content.
• Serve as liaison between product management and customers; understand roadmap.
• Assist transitions after new implementations or re-implementations.
• Maintain CRM data for assigned accounts; collaborate with Sales on revenue opportunities.
• Address red accounts and drive issue resolution; negotiate renewals when needed.
• Assist Implementation teams during rollout and issue resolution.

Skills

Excellent communication

Senior executive interaction

Time management

Prioritization

CRM proficiency

Microsoft Office

Education

High school diploma

BA/BS preferred

Tools

CRM system

Microsoft Excel

Office productivity software

Job description

Wolters Kluwer in Minnesota seeks a Senior Account & Relationship Manager to act as a subject matter expert for our pharmacy productivity products, understanding client objectives and guiding adoption to expand footprint and ensure renewals.

You will work with a broad range of customers, collaborate with sales, marketing, support and training, and maintain CRM data while identifying opportunities to improve ROI for our customers.