Strategic Pharmacy Accounts Leader for ROI & Growth

Wolters Kluwer; Bismarck (ND); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) plan

FSA/HSA

Commuter benefits

Tuition assistance

Paid time off

Paid parental leave

Job summary

Wolters Kluwer is seeking a Senior Account & Relationship Manager to guide pharmacy productivity customers toward higher adoption and improved ROI. You will work across marketing, support, and training to maximize value and renewals, while coordinating with product teams on roadmaps and critical issues.

The role emphasizes strategic account stewardship, territory management, and collaboration to drive customer satisfaction and long-term ROI across the customer base.

Qualifications

• Proven experience in account management or relationship management in a B2B setting.
• Strong understanding of driving adoption, renewal, and ROI for enterprise customers.
• Ability to collaborate with sales, marketing, support, and training teams.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory based on risk, growth potential, strategic value, and renewal timelines.
• Monitor adoption rates and advise customers on optimizing ROI for the application.
• Collaborate with marketing, support, and training teams to communicate with customers effectively.
• Develop deep understanding of Wolters Kluwer pharmacy productivity products and related services.
• Document best practices for implementing and using products and share them via content, conversations and presentations.
• Serve as liaison between customers and product management, relay roadmaps and escalate critical issues.
• Assist with transitions after new implementations or re-implementations.
• Maintain up-to-date CRM data for assigned accounts.
• Work with the sales team to uncover new revenue opportunities within the territory.
• Maintain reference info on pharmacy productivity accounts and manage Red Accounts to resolution.
• Research renewals that involve price increases and negotiate during renewal processes.
• Support Implementation teams during go-live and post-implementation issues.

Job description

Wolters Kluwer is seeking a Senior Account & Relationship Manager to guide pharmacy productivity customers toward higher adoption and improved ROI. You will work across marketing, support, and training to maximize value and renewals, while coordinating with product teams on roadmaps and critical issues.

The role emphasizes strategic account stewardship, territory management, and collaboration to drive customer satisfaction and long-term ROI across the customer base.