Strategic Pharmacy Accounts & ROI Leader

Wolters Kluwer; Boston (MA); On-site; USD 57,000 - 98,000; Full time

Job summary

Wolters Kluwer in Boston, MA is seeking a Senior Account & Relationship Manager to deepen adoption, renewals, and ROI for pharmacy productivity customers.

You will work with cross-functional teams to understand customer objectives, expand the footprint, and maintain CRM data while guiding strategic product usage.

This role requires at least four years in customer-facing roles, strong communication, and the ability to manage multiple priorities in a dynamic enterprise environment.

Qualifications

• High School diploma is required or equivalent.
• BA/BS degree preferred.
• Minimum of 4 years in a customer-facing role with account management experience.
• Excellent oral and written communication skills.
• Experience with industry based software applications.
• Experience working with senior executive level personnel.
• Strong time management and prioritization skills.
• Ability to work well under pressure.
• Proficient in Microsoft Office Suite.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory based on risk, growth, value, and renewal timeframe.
• Closely monitor adoption rates; provide insight into how customers use our service and help improve ROI.
• Collaborate with marketing, support and training to communicate effectively with the customer base.
• Develop a deep understanding of Wolters Kluwer pharmacy productivity products and related services.
• Capture best practices for implementing and using our products for customers via content, conversations, and presentations.
• Act as liaison between product management and customers to understand roadmap and escalation needs.
• Assist with transitions after new implementations or re-implementations.
• Maintain up-to-date CRM data for assigned accounts.
• Work with Sales to uncover new business opportunities within the territory.
• Maintain reference information on pharmacy productivity accounts.
• Take ownership of Red Accounts and ensure action steps are completed.
• Research and support renewals, including price increases, during renewal processes.
• Assist Implementation teams during issues arising in implementation of Standard accounts.
• Travel up to 5% may be required.

Skills

Communication skills

Time management

Prioritization

Ability to work under pressure

Microsoft Office Suite

Executive interaction

Education

High School diploma or equivalent

BA/BS preferred

Tools

Microsoft Office

Job description

Wolters Kluwer in Boston, MA is seeking a Senior Account & Relationship Manager to deepen adoption, renewals, and ROI for pharmacy productivity customers.

You will work with cross-functional teams to understand customer objectives, expand the footprint, and maintain CRM data while guiding strategic product usage.

This role requires at least four years in customer-facing roles, strong communication, and the ability to manage multiple priorities in a dynamic enterprise environment.