Strategic Pharmacy Accounts Lead — ROI & Growth

Wolters Kluwer; Springfield (IL); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance Plan

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer U. S. Corporation is seeking a Senior Account & Relationship Manager to be the subject matter expert for our pharmacy productivity products and processes.

You will work with a broad customer base to drive adoption, expand footprint, and help ensure renewals while coordinating with marketing, support, and training. Maintain CRM data and drive customer ROI. The role requires travel up to 5%, and compensation will reflect market range with commissions; candidates onsite for the

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts to focus efforts within a defined territory as based on perceived risk, potential growth, strategic value, and renewal timeframe.
• Closely monitor adoption rates of assigned accounts; provide keen insight into exactly how customers are using our service, and help them to improve their ROI on the application.
• Work closely with marketing and support and training to leverage best approach to efficiently and effectively communicate with customer base
• Develop a complete understanding of Wolters Kluwer pharmacy productivity products and working knowledge of complementary products and services
• Gather and create best practices for implementing and using our products to be disseminated to customers through content, conversations and presentations.
• Act as liaison between product management and the customer to be an expert on the product, understand the roadmap and elevate critical product issues.
• Facilitate transitions following new implementations or re-implementation.
• Maintain up to date information in our Customer Relationship Management (CRM) system for assigned customer base.
• Work collaboratively with Sales team who are responsible for driving revenue opportunities across a diverse account base through uncovering new business opportunities within the territory.
• Maintain reference information on pharmacy productivity accounts
• Take ownership of identified Red Accounts for assigned pharmacy productivity client base and ensures that action steps are completed and Red account status resolved.
• Research and lockdown renewals that include a price increase and negotiate in the renewal process.
• Be available to assist Implementation teams on issues that arise during implementation of our Standard accounts.

Job description

Wolters Kluwer U. S. Corporation is seeking a Senior Account & Relationship Manager to be the subject matter expert for our pharmacy productivity products and processes.

You will work with a broad customer base to drive adoption, expand footprint, and help ensure renewals while coordinating with marketing, support, and training. Maintain CRM data and drive customer ROI. The role requires travel up to 5%, and compensation will reflect market range with commissions; candidates onsite for the