Strategic Pharmacy Accounts & ROI Leader

Wolters Kluwer; Providence (RI); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Vacation and Sick Time

Paid Parental Leave

Job summary

Wolters Kluwer in the United States seeks a Senior Account & Relationship Manager to drive adoption of pharmacy productivity products, grow the footprint, and support renewals. You will work with a broad cross-section of customers to understand business objectives and align Wolters Kluwer capabilities to deliver ROI.

Responsibilities include managing a defined territory, monitoring adoption, collaborating with marketing, support, and training, and acting as product champion for customers

Qualifications

• Proven ability to communicate clearly with customers and internal teams.
• Experience with industry-specific software applications.
• Experience interacting with senior executives.
• Strong time management and prioritization skills.
• Ability to perform under pressure.
• Intermediate Microsoft Office Suite skills.

Responsibilities

• Identify and prioritize pharmacy productivity accounts within defined territory.
• Monitor adoption and help customers maximize ROI of the application.
• Collaborate with marketing, support and training teams for effective customer communications.
• Learn Wolters Kluwer pharmacy productivity products and related services.
• Document best practices for implementations and share with customers.
• Serve as product expert and relay roadmap information; escalate issues as needed.
• Assist with transitions after new implementations or re-implementations.
• Maintain up-to-date CRM data for assigned customers.
• Collaborate with Sales to uncover new revenue opportunities within territory.
• Maintain reference data on accounts and manage Red Accounts until resolved.
• Navigate renewals with price increases and negotiate during renewal processes.
• Support Implementation teams during problem-solving in deployments.

Skills

Excellent oral and written comms

Industry software experience

Senior executive interaction

Time management

Under pressure performance

MS Office proficiency

Education

High School diploma or equivalent

BA/BS preferred

Job description

Wolters Kluwer in the United States seeks a Senior Account & Relationship Manager to drive adoption of pharmacy productivity products, grow the footprint, and support renewals. You will work with a broad cross-section of customers to understand business objectives and align Wolters Kluwer capabilities to deliver ROI.

Responsibilities include managing a defined territory, monitoring adoption, collaborating with marketing, support, and training, and acting as product champion for customers