Senior Strategic Account & Relationship Leader

Wolters Kluwer; United States; Remote; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Plans

401(k)

FSA/HSA

Commuter Benefits

Tuition Assistance

Paid Parental Leave

Vacation and Sick Time

Job summary

Wolters Kluwer in the United States seeks a Senior Account & Relationship Manager to expertly manage pharmacy productivity accounts, drive adoption, and identify opportunities to expand the footprint while supporting renewals and ROI for customers.

Collaborating with marketing, support, and training teams, you will understand customer objectives, leverage product capabilities, and be a liaison with product management to relay roadmap needs. Travel up to 5% is required.

Qualifications

• Minimum 4 years in a customer-facing role with account management experience.
• Strong communication and presentation skills are required.
• Experience with industry software applications.
• Ability to work with senior executives and manage strategic relationships.
• Proven time management and prioritization skills.

Responsibilities

• Proactively identify and prioritize pharmacy productivity accounts within a defined territory.
• Monitor adoption rates and provide insights to improve ROI.
• Coordinate with marketing, support, and training to engage customers effectively.
• Develop deep product knowledge of Wolters Kluwer pharmacy productivity offerings and related services.
• Gather best practices and share them via content, conversations, and presentations.
• Act as liaison between product management and customers, escalating critical issues as needed.
• Support transitions after implementations and manage CRM data for accounts.
• Collaborate with Sales to uncover new opportunities and drive revenue within the territory.
• Maintain reference information on accounts and manage red accounts to resolution.
• Research renewals with price increases and negotiate during renewals.

Skills

Communication skills

Executive-level interaction

Industry software experience

Time management

MS Office

Education

High School diploma

BA/BS preferred

Job description

Wolters Kluwer in the United States seeks a Senior Account & Relationship Manager to expertly manage pharmacy productivity accounts, drive adoption, and identify opportunities to expand the footprint while supporting renewals and ROI for customers.

Collaborating with marketing, support, and training teams, you will understand customer objectives, leverage product capabilities, and be a liaison with product management to relay roadmap needs. Travel up to 5% is required.