Senior Pharmacy Accounts & ROI Manager

Wolters Kluwer; Lincoln (NE); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

401(k)

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer seeks a Senior Account & Relationship Manager in Lincoln, NE to manage pharmacy productivity accounts, drive adoption, and expand the footprint. You will coordinate with marketing, support, and training to optimize ROI and renewals across a defined territory.

The role requires collaboration with senior executives, strong communication, and CRM discipline. Occasional travel and a commission-eligible compensation plan accompany base pay.

Qualifications

• High School diploma required or equivalent.
• BA/BS preferred.
• Minimum of 4 years' experience in a customer-facing role.
• Experience with industry software applications.
• Experience working with senior executive level personnel.
• Proven time management and prioritization skills.
• Ability to work well under pressure.
• Intermediate Microsoft Office Suite skills.

Responsibilities

• Identify and prioritize pharmacy productivity accounts in the territory based on risk, growth, value, and renewal timeframe.
• Monitor adoption rates and help customers improve ROI on the application.
• Coordinate with Marketing, Support and Training to communicate with customers effectively.
• Develop deep product knowledge and cross-sell related services.
• Gather best practices for implementing and using products and share via content and presentations.
• Serve as liaison between product management and customers; understand roadmap and escalate critical issues.
• Assist with transitions after new implementations or re-implementations.
• Maintain up-to-date CRM information for assigned accounts.
• Collaborate with Sales to uncover revenue opportunities within the territory.
• Maintain reference information on pharmacy productivity accounts.
• Own Red Accounts and drive resolution of action steps.
• Assist with renewals involving price increases.
• Support Implementation teams during live deployments.

Skills

Communication skills

Industry software

Executive access

Time management

Under pressure

MS Office

Education

High School diploma

BA/BS preferred

Tools

Microsoft Office Suite

Job description

Wolters Kluwer seeks a Senior Account & Relationship Manager in Lincoln, NE to manage pharmacy productivity accounts, drive adoption, and expand the footprint. You will coordinate with marketing, support, and training to optimize ROI and renewals across a defined territory.

The role requires collaboration with senior executives, strong communication, and CRM discipline. Occasional travel and a commission-eligible compensation plan accompany base pay.