Strategic Performance Specialist – Key Accounts

PPG; Atlanta (GA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health

Dental

Life

Retirement Plan

Paid Vacation & Holidays

Employee Assistance Program (EAP)

Disability/Leave

other Voluntary benefit offerings

Job summary

PPG, a global leader in coatings, seeks a Performance Specialist to drive measurable operational improvements within assigned customers and MSO accounts. You will partner with collision centers, deliver performance-based solutions, and strengthen long-term customer relationships to enhance loyalty.

You will report to the Collision Performance Manager and collaborate with sales, leadership, and distribution to align efforts with strategic goals while completing mandatory corporate trainings and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 3+ years of related experience in customer service or sales support.
• Strong communication across all levels of the organization.
• Excellent analytical, organizational, administrative, and follow-up abilities.
• Proficiency with MS Office and familiarity with CRM/ERP.
• Travel is required and a monthly vehicle reimbursement is provided.

Responsibilities

• Serve as primary contact for PPG CDN customers, MSO locations, and strategic customers.
• Focus on retention, growth, and performance improvement across main accounts.
• Coordinate with sales, leadership, and distribution to align service with strategic goals.
• Complete required Workday trainings and stay compliant with PPG requirements.
• Conduct KPI and performance reviews with key customers and develop action plans.
• Observe shop workflows and identify constraints to boost productivity and profitability.
• Act as trusted advisor by linking operations improvements to measurable outcomes.
• Collaborate with sales, Strategic Account Manager, and distribution partners to ensure aligned messaging.

Skills

Communication

Analytical ability

Collaboration

CRM/ERP proficiency

Education

Bachelor's degree

Tools

MS Office

CRM/ERP

Job description

PPG, a global leader in coatings, seeks a Performance Specialist to drive measurable operational improvements within assigned customers and MSO accounts. You will partner with collision centers, deliver performance-based solutions, and strengthen long-term customer relationships to enhance loyalty.

You will report to the Collision Performance Manager and collaborate with sales, leadership, and distribution to align efforts with strategic goals while completing mandatory corporate trainings and