Performance Specialist, East Coast

PPG Industries, Inc; Strongsville (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

PPG Industries, Inc is seeking a Performance Specialist for the East Coast to enhance productivity and profitability for its customers in collision repair. You will be a key advisor, engaging with clients to identify and resolve operational challenges, and managing main accounts for retention and growth.

The ideal candidate will have 3-5 years of relevant experience and a proficiency in Salesforce. PPG offers a diverse work environment with comprehensive benefits including Medical, Dental, Vision, and 401K.

Qualifications

• 3-5 or more years of experience in collision repair or automotive refinish.
• Experience with collision center workflows and managing customer relationships.
• Strong proficiency in Salesforce and Microsoft Office.

Responsibilities

• Support PPG CDN customers and identify operational challenges.
• Conduct goal and performance reviews with customers.
• Develop action plans tied to customer performance metrics.

Skills

Collision repair experience

Customer relationship management

Proficiency in Salesforce

Organizational skills

Tools

Salesforce or CRM tools

Microsoft Office

Job description

The Performance Specialist, East Coast guides measurable operational improvement, productivity, and profitability within assigned PPG CDN customers, MSO accounts, and Strategic PPG Customers. You will be a trusted partner to collision center leadership by delivering PPG Collision Services, operational expertise, and performance-based solutions that strengthen long-term customer relationships and enhance PPG loyalty. Reporting directly to the Refinish USCA Collision Performance Director you will educate customers on PPG Collision Services, Knowledge College, and MVP solutions. You will also partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.

Key Responsibilities

• Be the primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on existing main accounts with an emphasis on retention, growth, and performance improvement.
• Engage with assigned customers to understand current operational challenges and opportunities.
• Observe shop workflows and identify constraints improving productivity or profitability.
• Be the trusted advisor by connecting operational improvements to measurable outcomes.
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.
• Coordinate and support new installations and upgrades (when needed).
• Conduct structured goal and performance reviews with main customers.
• Develop and track action plans tied to customer goals and agreed performance metrics.
• Support implementation of approved performance plans and best practices.
• Prioritize service efforts based on customer impact, strategic value, and our needs.
• Review Salesforce activity to ensure accuracy, completeness, and understanding of performance goals.
• Share insights, and success stories with the Collision Performance Manager and broader PPG team.
• OEM audits and support for Performance Specialist, OEM (when needed).

Qualifications

• 3-5 or more years of experience in collision repair, automotive refinish, or related operations (MSO experience preferred).
• Experience with collision center workflows (estimating, production, paint/refinish, cycle time).
• Experience managing main customer relationships with a focus on retention, growth, and performance.
• Proficiency in Salesforce (or CRM tools) and Microsoft Office, with strong organizational and prioritization skills.

Benefits: Medical, Dental, Vision, and 401K.

PPG offers equal opportunity to all applicants and employees. We provide opportunities to grow and develop your career in an environment that promotes continuous learning and values diversity. Any applicant will be considered for employment regardless of sex, pregnancy, race, skin color, religion, nationality, age, disability, marital status, veteran status, sexual orientation, gender identity, or expression.