Performance & Growth Specialist - Remote

PPG Industries, Inc; New York (NY); On-site; USD 51,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Dental

Retirement plan

Paid vacation & holidays

Employee Assistance Program (EAP)

Job summary

PPG Industries, Inc is seeking a Performance Specialist to drive measurable operational improvements within PPG CDN, MSO, and Strategic PPG Customers. You will partner with collision center leadership to deliver performance-based solutions that strengthen relationships and loyalty, reporting to the Collision Performance Manager.

The role emphasizes retention and growth across major accounts, coordination with sales, leadership, and distribution, and completion of required corporate trainings.

Qualifications

• Bachelor's degree or postsecondary education preferred; comparable combination of education and experience may substitute.
• 3+ years of related experience in customer service or sales support.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Excellent analytical, organizational, administrative, and follow up abilities.
• MS Office Suite proficiency and familiarity with using a CRM/ERP.
• Travel is required for the role.
• Must possess a valid driver's license and access to a personal vehicle that meets FAVR program requirements.

Responsibilities

• Be a primary support contact for PPG CDN customers, MSO locations, and Strategic PPG customers.
• Focus on retention, growth, and performance improvement for existing main accounts.
• Partner with PPG sales, leadership teams, and distribution to align service efforts with strategic goals.
• Complete all required Workday corporate training, maintaining full compliance with PPG requirements.
• Ensure all corporate learning, certifications, and compliance modules remain current.
• Conduct structured KPI and performance reviews with important customers.
• Develop and track action plans tied to customer goals and agreed performance metrics.
• Observe shop workflows and identify constraints improving productivity or profitability.
• Be a trusted advisor by connecting operational improvements to measurable outcomes.
• Collaborate with PPG sales, Strategic Account Manager, and distribution partners to ensure aligned customer messaging and support.
• Through PPG's Fixed and Variable Rate (FAVR) program, you'll have the flexibility to drive your own vehicle while receiving tax-advantaged reimbursement for fuel, insurance, and other eligible business-related vehicle expenses.

Skills

Customer service

Sales support

Communication

Analytical abilities

MS Office Suite

CRM/ERP familiarity

Education

Bachelor's degree preferred

Tools

CRM/ERP

MS Office

Job description

PPG Industries, Inc is seeking a Performance Specialist to drive measurable operational improvements within PPG CDN, MSO, and Strategic PPG Customers. You will partner with collision center leadership to deliver performance-based solutions that strengthen relationships and loyalty, reporting to the Collision Performance Manager.

The role emphasizes retention and growth across major accounts, coordination with sales, leadership, and distribution, and completion of required corporate trainings.