Strategic Performance & Executive Communications Lead

ITSMF; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Truist Financial Corporation seeks an experienced leader to partner with senior leaders across Technology, Data and Operations in Charlotte, NC to drive strategic reporting, performance insights, and executive communications. You will translate complex information into concise narratives and support governance, planning, and leadership review processes.

The role focuses on aligning technology strategies with business objectives, driving continuous improvement, and coaching junior team members in

Qualifications

• Bachelor’s degree or equivalent education, training, and work-related experience.
• Minimum of 7 years of relevant experience in business operations or related professional roles.
• Strong knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Leads the execution of larger technology projects, coordinating operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows within area of responsibility.
• Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
• Analyses and reports on performance metrics to drive continuous operational improvements.
• Executes on operational technology strategies and initiatives to support business objectives.
• Integrates innovative solutions to improve business outcomes and operational effectiveness.
• Guides external partnerships and cost-optimization efforts to enhance financial performance and objectives.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
• Provides coaching, guidance, and leadership to junior team members and supports their development.

Skills

Operations management

Business processes

Microsoft Office

Education

Bachelor's degree or equivalent

MBA or related advanced degree (preferred)

Job description

Truist Financial Corporation seeks an experienced leader to partner with senior leaders across Technology, Data and Operations in Charlotte, NC to drive strategic reporting, performance insights, and executive communications. You will translate complex information into concise narratives and support governance, planning, and leadership review processes.

The role focuses on aligning technology strategies with business objectives, driving continuous improvement, and coaching junior team members in