Strategic PBM Account Manager | Client Success

CVS Health Corporation; Pennsylvania; Hybrid; USD 44,000 - 102,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement savings options

Paid time off

Job summary

CVS Health Corporation is seeking an Account Manager to serve as the primary liaison for PBM clients, overseeing day-to-day operations and ensuring accurate, timely service delivery. You will collaborate with cross-functional teams and manage client requests with professionalism.

Travel up to 20% is required as you build long-lasting relationships, drive issue resolution, and ensure client guarantees are met. A Bachelor's degree and 4 years in client services or account management are preferred.

Qualifications

• 4 years of experience in a client services-based environment or account management.
• Excellent organizational skills.
• Excellent verbal and written interpersonal communication skills.
• Strong problem solving and critical thinking skills.
• Able to be on camera for meetings with reliable attendance.

Responsibilities

• Serve as the primary client contact and oversee day-to-day PBM operations.
• Coordinate with cross-functional internal teams to fulfill client requests.
• Track issues from start to resolution and provide routine updates to the client.
• Drive timely delivery and ensure client guarantees are met.
• Travel up to 20% as required by the role.

Skills

Client services

Organizational skills

Interpersonal communication

Problem solving

Critical thinking

On-camera presence

Education

Bachelor's degree or equivalent

Job description

CVS Health Corporation is seeking an Account Manager to serve as the primary liaison for PBM clients, overseeing day-to-day operations and ensuring accurate, timely service delivery. You will collaborate with cross-functional teams and manage client requests with professionalism.

Travel up to 20% is required as you build long-lasting relationships, drive issue resolution, and ensure client guarantees are met. A Bachelor's degree and 4 years in client services or account management are preferred.