Payments Client Success Partner (Remote)

JP Morgan Chase; Tampa (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Backup childcare

Job summary

JPMorgan Chase in Tampa is seeking a Client Service Account Manager within the Payments services team to support a portfolio of large corporate and financial institution clients, helping them use payments products and services effectively.

You will act as a central point of contact for service resolution, identify gaps, collaborate with internal teams, and drive improvements while maintaining a strong focus on client outcomes in a fast-paced environment.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core treasury and payments product sets and related service models.
• Strong written and verbal communication skills.
• Demonstrated ability to manage time effectively in a fast-paced environment.
• Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes.
• Sound judgment and risk awareness when evaluating service decisions and escalation paths.
• Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business.

Responsibilities

• Advise clients through consultation and guidance to support informed decision-making.
• Serve as the client's central point of contact for service issue resolution and escalation, coordinating with internal partners as needed.
• Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements.
• Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights.
• Communicate complex topics clearly and confidently in both written and verbal formats.
• Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes.

Skills

Client relationship management

Payments knowledge

Problem solving

Effective communication

Time management

Risk awareness

Cross-functional collaboration

Job description

JPMorgan Chase in Tampa is seeking a Client Service Account Manager within the Payments services team to support a portfolio of large corporate and financial institution clients, helping them use payments products and services effectively.

You will act as a central point of contact for service resolution, identify gaps, collaborate with internal teams, and drive improvements while maintaining a strong focus on client outcomes in a fast-paced environment.