Client Service Account Manager

JP Morgan Chase; Tampa (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Backup childcare

Job summary

JPMorgan Chase in Tampa is seeking a Client Service Account Manager within the Payments services team to support a portfolio of large corporate and financial institution clients, helping them use payments products and services effectively.

You will act as a central point of contact for service resolution, identify gaps, collaborate with internal teams, and drive improvements while maintaining a strong focus on client outcomes in a fast-paced environment.

Qualifications

• Minimum 3 years of relevant industry and/or functional experience.
• Understanding of core treasury and payments product sets and related service models.
• Strong written and verbal communication skills.
• Demonstrated ability to manage time effectively in a fast-paced environment.
• Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes.
• Sound judgment and risk awareness when evaluating service decisions and escalation paths.
• Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business.

Responsibilities

• Advise clients through consultation and guidance to support informed decision-making.
• Serve as the client's central point of contact for service issue resolution and escalation, coordinating with internal partners as needed.
• Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements.
• Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights.
• Communicate complex topics clearly and confidently in both written and verbal formats.
• Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes.

Skills

Client relationship management

Payments knowledge

Problem solving

Effective communication

Time management

Risk awareness

Cross-functional collaboration

Job description

Job Description

Do you enjoy building trusted client relationships while solving complex service and product challenges? Join a team that supports essential payments activities for large organizations. You'll help clients operate efficiently, navigate change, and continuously improve how they use our services. This role combines client partnership, problem-solving, and coordination across multiple internal teams. If you thrive in a fast-paced environment and value strong client outcomes, we'd like to hear from you.

Job Description

Do you enjoy building trusted client relationships while solving complex service and product challenges? Join a team that supports essential payments activities for large organizations. You'll help clients operate efficiently, navigate change, and continuously improve how they use our services. This role combines client partnership, problem-solving, and coordination across multiple internal teams. If you thrive in a fast-paced environment and value strong client outcomes, we'd like to hear from you.

As a Client Service Account Manager in the Payments services team, you will support a portfolio of large corporate and financial institution clients by helping them effectively use payments products and services. You will act as a central point of contact for service resolution, identify gaps and improvement opportunities, and partner with internal teams to deliver a consistent client experience. You'll balance day-to-day issue management with longer-term service improvements that help clients operate smoothly.

Job Responsibilities

• Advise clients through consultation and guidance to support informed decision-making
• Serve as the client's central point of contact for service issue resolution and escalation, coordinating with internal partners as needed
• Identify product and service gaps, and recommend practical improvements aligned to client needs and operational requirements
• Contribute to service delivery plans and support enhancements by sharing client feedback and usage insights
• Communicate complex topics clearly and confidently in both written and verbal formats
• Promote risk awareness by supporting adherence to applicable policies and helping clients understand relevant legal, regulatory, and cybersecurity-related changes

Required Qualifications, Capabilities And Skills

• Minimum 3 years of relevant industry and/or functional experience
• Understanding of core treasury and payments product sets and related service models
• Strong written and verbal communication skills, with the ability to explain complex topics clearly and in an organized manner
• Demonstrated ability to manage time effectively in a fast-paced environment, balancing competing priorities and meeting commitments
• Ability to build partnerships with internal stakeholders and external clients to drive timely resolution and strong outcomes
• Sound judgment and risk awareness when evaluating service decisions and escalation paths
• Flexibility to adjust working hours as needed and use secure remote-access and virtual collaboration tools when required by the business

Preferred Qualifications, Capabilities And Skills

• Experience supporting large corporate and/or financial institution clients in a client service, operations, or relationship support role
• Experience managing escalations and coordinating cross-functional teams to resolve complex issues end-to-end
• Experience identifying trends from client issues or service data to inform process or service improvements
• Experience contributing to product or service change initiatives, including client communication and implementation support
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.