Strategic Partnerships Success Manager (Remote)

Prove; Oregon; Hybrid; USD 110.000 - 135.000; Vollzeit

Benefits dieser Stelle

Competitive salaries & Bonus Plan

Modern Health for financial, mental, &

401(k) Retirement Plan & Match

Unlimited Vacation

Comprehensive medical benefits

Wellness reimbursement

Zusammenfassung

Prove is seeking a Customer Success Manager on our Partnerships team to advocate for channel partners, resellers, and strategic alliances, learning each partner's business and goals to advise on co-selling opportunities and drive value across Prove's platform.

You'll manage partner health, forecast revenue through partners, and work with Partner Account Managers to secure renewals and maximize adoption, while traveling about 20% for partner visits and industry events.

Qualifikationen

• 3-5 years in a customer- or partner-facing role (Channel Customer Success, Partner Management, Account Management, or Indirect Sales)
• Strong project management, relationship-building, communication, and presentation skills, with a track record of managing multi-stakeholder partner relationships
• Experience in a highly regulated market (Fintech, Insurance, Retail, Banking). Digital identity and authentication knowledge strongly preferred.
• Comfort with data and ecosystem KPIs, and building B2B2C business cases
• Ambition to grow in a fast-paced channel ecosystem, and a commitment to our values of humility, passion, inclusion, and leadership

Aufgaben

• Be the trusted partner advisor: Run regular business reviews and executive-level QBRs. Cover partnership status, current and future joint integrations, and the value Prove delivers. Align with partner leadership on commercial goals, joint marketing, and long-term plans.
• Own partner health: Drive Partner NPS and the overall health of your partner portfolio. Become an expert on each partner's business model and downstream use cases.
• Grow indirect revenue: Forecast live revenue flowing through partners and understand their pipelines and seasonality. Secure renewals on time. Work with Partner Account Managers on volume commitments, added AGV, and cross-sell/up-sell.
• Drive adoption: Work with Account Directors and Technical Account Managers to find optimization opportunities and maximize the value partners get from Prove.
• Resolve and escalation: Create, track, and escalation partner issues across Support, SC, Product, Data Science, and Fraud.
• Know the product: Understand how our products embed into third-party platforms, and explain new features in terms of partner and end-user benefit.
• Travel: About 20% for partner visits and industry events.

Kenntnisse

Partner management

Relationship building

Project management

Communication skills

Presentation skills

Tools

Splunk

Looker

APIs

Jobbeschreibung

Prove is seeking a Customer Success Manager on our Partnerships team to advocate for channel partners, resellers, and strategic alliances, learning each partner's business and goals to advise on co-selling opportunities and drive value across Prove's platform.

You'll manage partner health, forecast revenue through partners, and work with Partner Account Managers to secure renewals and maximize adoption, while traveling about 20% for partner visits and industry events.